htmgarcia

Hi @mica123,
please try adding this filter in theme’s functions.php file and see if does make a difference:

add_filter( 'metaslider_flex_slider_parameters', 'custom_flex_slider_parameters', 999, 2 );
function custom_flex_slider_parameters( $options, $slider_id )
{
    if ($slider_id == 21) {
        $options['minItems'] = 1;
    }

    return $options;
}

Replace number 21 with the actual slideshow ID.

• This reply was modified 7 months ago by htmgarcia.

Thanks!

May you add this custom CSS and confirm it solves the problem? https://gist.github.com/rochdesigns/12663a0d64013e64c7aa88e2ddab1804

I can see the issue in https://winning-walrus-d80783.instawp.xyz/ but not in my local site as showcased in the screencast I shared in my previous reply. I wonder if there is something else I’m missing while trying to reproduce in local?

By chance do you have this feature available in your InstaWP account to export your test site so I can install locally and continue debugging?

I think I see the issue now, however I have no luck if I try to reproduce in a local site by using the same slideshow settings and WordPress theme. Likely this is a unique issue in your site according to this test where you can see the result in your site vs my local site: https://www.youtube.com/watch?v=WGU96HYdors

Regards

Got the password. Thanks!

About the video, the problem is not the format. File size was only 4 kb

Sorry, the video file from WeTransfer is non valid, and can’t get an email to reset password from the test site: “The email could not be sent. Your site may not be correctly configured to send emails.”

Please share a screencast and add me as user with email: help [at] metaslider.com

Remember to NOT share in this support thread any sensitive information such as passwords.

Regards

Thanks!

May you remind me the WordPress theme you are using? By using Twenty Twenty-Four and the export files you sent me I don’t see the issue: https://youtu.be/JG92RRoPIow

Regards

If possible export the slideshow and share it along with the images through a Google Drive link or similar: https://www.metaslider.com/docs/export-and-import-slideshows/

Regards

Thanks!

I tried to reproduce the same configuration in local with no luck using Safari in Mac.

If you preview the slideshow while editing by using the “preview” button, does work different?

Regards

Is possible for you to share the slideshow settings as screenshot? You can use a service like https://imgbb.com/

Regards

Hi @cgreen177

disable “Smooth height”.

Regards

Hi @tashalong
it seems the content area of your WordPress theme is narrow, so the slideshow is already taking the 100% available width: https://ibb.co/YkqMhtP

Regards

Unfortunately is not possible. My suggestion is to increase the “Slide delay” time and see if that improves the experience for your users.

Please note the Pro version allows to set a different delay time for each slide, in case you want to display more seconds the first slide.

Regards

Hi @majorbullfrog,
I can see you are using Nivo slider. We recommend to use Flexslider instead.

Regards