huntersinclair

No – we literally disabled every other plugin and also switched from Genesis theme to one of the twenty default themes and it still had this issue. The only other thing that might come into play is this is on wpengine – so their server config and caching might come into play here – but that is not something we have control over.

I don’t know why this fixed the admin vs logout – the only thing I can think of is that perhaps it is using the file mime type as admin and blob when logged out? I don’t know how it all works – but this seems to be some new issue with 17+ iOS versions. Sorry I can’t be of more help explaining.

I was using the most recent version – then I reverted back to an old copy of the site we had where it was working. It was not consistently working but we narrowed it down to an iOS version issue (I Think) – there is a lot of discussion that something happened in iOS 17+ that is causing the Quickviewer to close – it has something to do with how it handles blob vs usdz file format – I don’t know how your plugin or related libraries work and why being logged in as admin somehow lets it work vs being logged out – but according to a blog post – updating the mimetypes to remove the blob streaming options and just have the following seems to have fixed the issue (at least for us for now): See below if you are using the WP Add Mime Types plugin you can add these to the overrides if you are having similar issues. I don’t know if you are able to add an update to your plugin to help solve this or not but that was the issue for us.

usdz = model/vnd.usdz+zip
reality = model/vnd.reality