hurky195

Hi,

Thanks for your suggestion. The website doesn’t have posts but I set up to test and the correct IP address is recorded. That is, when I make a comment my IP address is recorded, not the IP address of the website hosting.

Therefore it seems like the issue is isolated to WooCommerce and all orders (COD, PayPal and eWay).

Any other suggestions?

Cheers,

Paul.

Just an update. Yes, we are seeing the same IP address no matter what payment method is used – COD, PayPal or eway, which are the methods we have. We’ve been in contact with Crazy Domains but they haven’t found a resolution as yet. We’re still waiting.

Cheers,

Paul.

Sorry, should have also provided the system status report from the staging site. See below.

https://gist.github.com/hurky195/8d4f74c065f763d0661a8d905471adbf

Hi,

An update. As mentioned the issue wasn’t occurring in the staging site during testing. However, as soon as the staging site was made live, the issue occurred again. Exactly the same IP address – 122.201.127.228.

I’m totally lost as to what could be causing the issue.

See below for system status report.

https://gist.github.com/hurky195/c0aaaefe45a5de71207e84a716b0e039

Cheers,

Paul.

Hi,

I’m doing some more testing (and getting someone else to place an order) but it looks like creating a staging environment resolves the issue.

If this is confirmed through further testing, is there a reason why this is? If I make the staging site live, will the issue still likely be resolved?

Cheers,

Paul.

Hi,

Thanks for getting back to me. Have tried your suggestions but this hasn’t solved the issue. Have spent significant time with website host and they say everything is good on the hosting side.

Have checked database and no repair is needed. Deactivated security plugin, although this should have shown up in previous work. Nothing seems to be resolving the issue.

Any other possible solutions?

Cheers,

Paul.

Hi,

Thanks for getting back to me.

I can confirm that I have switched to the Storefront theme with only the WooCommerce plugin enabled and the issue is still presenting itself. The Customer IP address is always the same – 122.201.127.228.

Please see System Status Report and error log at https://gist.github.com/hurky195/d984194b13e336395f15dd60fab174ab

Cheers,

Paul.

Thanks again. I certainly do need assistance. It’s an issue and I can’t possibly think what’s causing it.

Thanks for the advice. Will do.

Further to this, I decided to downgrade the WP version and this fixed the issue. I have no idea why, but it seems like the conflict is between the theme and the latest or later versions of WP. Very strange indeed. Would love someone to tell me how this has has happened. I’ll let the developers know so they can hopefully find the bug.

Just an update, I noticed that links will work but only if they are opened in a new tab. Never seen this before!

Hi Vajrasar,

Thanks for your reply. I think you have some good suggestions, although unfortunately it hasn’t shed any light on the issue or a solution. I have tried debut mode and kept an eye on the error log but to no avail. I will keep persevering!

Cheers,

Paul.

Hi,

Just wondering if anyone has any ideas on how to resolve this issue? I still haven’t been able to fix the error.

Cheers,

Paul

OMG – I’ve solved the problem. It had nothing to do with the menu. The issue seems to have been caused by a plug-in I was using to rotate images through the header. I’d love to have the rotation but the navigation works without it, and for now that’s all I care! Thanks for your help.

Just something to add to the all this (or maybe confuse things more), I’ve actually had the links work at times. For example, when I clicked on About Us it’s taken me to the About Us page, although my excitement at this small success has been rudely taken away when the success doesn’t replicate.