Rogier Bertens

Hi Juan,

Yes, I think you’re right. It appears that Divi is causing the issue, since error message pops up after activating the Divi builder. I will contact the Divi support team and hope they can help.

Thank you all for your assistance and help!

Hi Joseph,

Indeed I already had the WooCommerce plugin activated before running the Health Check & Troubleshooting plugin. I have run the Health Check & Troubleshooting plugin again and activated WooCommerce after activating the default theme. I have created a new page with the default theme active and loaded the widget in the sidebar, and now it appears to work! Yeah!
Then I activated the Divi theme again and it still works: https://www.aircoalaska.nl/shop/

Only when I want to edit the page within the Divi builder I get this message:
https://snipboard.io/R2GhpU.jpg

Do you know what this means?

Hi Abwaita,

Please find herewith the screenshots:
This is how I created the attributes with predefined values for the products:
https://snipboard.io/d29ZzM.jpg

This is how the attributes are applied to all products:
https://snipboard.io/bFUWEK.jpg

And this is how I created the widget for the attributes filter
https://snipboard.io/MLHtpb.jpg

I hope you can help.

Thanks!

I have installed and run the Health Check and Troubleshooting plugin. With the plugin activated the website looks rather strange (no images are visible), but also the attribute filter is not appearing. The Health Check option reports only 2 issues: Delete unused themes and a missing module ‘imagick’. The overall site diagnosis is good (alsmost a full green circle icon).
And there are no fatal errors listed in the WooCommerce – Status – Logs.

What I do notice in the Widget section, underneath the attribute filter I have added to the sidebar, a white box with black outline is visible with the text: Filter products by attribute – No example available.

Could this be the reason why it doesn’t show up on the page? And why are there no examples available? The attributes are listed in the widget window above.

Hello Joseph,

Thanks for your help and advice. I am going to install and run the plugin tomorrow morning. I will let you know what the results will be of the test.

Hello Mirko,

Thanks for your reply.
I will open a new topic.

Hi,

I am facing the same problem. I can’t get the attribute filter working on the website I’m working on. I have created different attributes with different default values and applied these to the products. I have created a widget for these attributes and loaded it onto the page but it doesn’t show. I have done all the resets as described above by Danyal and Maykato, but unfortunately without any result. What can be the reason en does anyone know how to solve this problem?

This is the webpage it concerns: https://www.aircoalaska.nl/maxicool/

The current theme I’m using is Divi. I have also tried other themes as well to check, like Storefront, but the attribute filter still does not show up.

I hope anyone can help.

OK. Thanks for your feedback.

Hello, I am experiencing the same problem with any of the chat widgets I have tried as well: It works fine on the smartphone and also on a Mac desktop, but unfortunately not on de PC. Is there a similar code for the WhatsHelp plugin available?