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  • Thread Starter hypwoman

    (@hypwoman)

    I was able to get my website working again with the older version of the plugin …

    These are the only details I have … basically any page that was using the custom sidebars would show a pink box with the “Script Error” below …

    Has a fatal error:

    Script Error
    An internal error happened in the script, please contact webmaster for details

    Thread Starter hypwoman

    (@hypwoman)

    It turned out that my account was compromised (hacked) … after hiring a malware removal specialist to clean up all my domains, the menus and login screen all returned to normal.

    It did come back, but that was because my guy did not do a thorough cleanup the first time and one of the bad files reappeared and caused the issue again … but he’s fixing it again …

    I would highly recommend having your webhost scan for malware and quarantine any bad files. This will not fix the issue, but it will help it from getting worse.

    Then, hire someone on odesk or elance a malware specialist to clean up your site(s).

    I was also told by my host to always be current on all updates for wp, plugins, and themes …

    Beyond that I hope you get your sites working correctly.

    Good luck!

    Victoria

    Thread Starter hypwoman

    (@hypwoman)

    This issue seems to pertain to the 3.9.1 update from my experience.

    I just looked at two other sites I run.

    Looked at the menus, they looked just fine … then I did the update … and just after the update .. the menus now have the same issue.

    Thread Starter hypwoman

    (@hypwoman)

    Hi esmi … thanks for responding …

    Yes, I just now switched to the 2014 theme and deactivated ALL plugins … I checked the menu and I still get the same issue.

    Thanks,

    Victoria

Viewing 4 replies - 1 through 4 (of 4 total)