bsfankusht

Hi @jessicadixie,

Thanks for bringing this to us!

We will try to reproduce this issue on our end, and if we face the same issue, we will fix this in our future updates.

Thank You! ??

Hi @intman1958,

We are sorry for the delay in response.

It seems that you want to edit the section displayed in the screenshot below.

Screenshot – https://i.imgur.com/8eRr5qq.png

If yes, this section is added using the Astra Theme from the customizer.

Please see here – https://i.imgur.com/8CT6Zve.png.

Please check and let us know how it goes.

Thank You!

Hi @tylerpickstock,

We are sorry for the delay in response.

I have tried replicating the same on my test site with a fresh installation. Perhaps I am missing something, but for my reference, I am asking you if you have tried it with the default theme over there. It sounds like something is getting conflicted. The menu is showing only once for me here at my side.

On your site, I also observed that you might have temporarily removed the EHF Header.

Screenshot – https://i.imgur.com/trEWQDG.png

Also, ensure that you are running with all the latest versions of plugins on the site.

We are looking forward to hearing from you.

Thank you!

Hello @smochen,

We are sorry for the delay in response.

This seems like a low memory limit issue. We could not confirm this by visiting your site and checking the Memory consumption to verify the same.

You would need to edit the wp-config.php file to increase the WordPress memory limit.

Add this to the top, before the line that says, “/* That’s all, stop editing! Happy publishing. */”:

define(‘WP_MEMORY_LIMIT’, ‘512M’);

Verify the same under Elementor’s System Information if the value is updated, if not you will need to update the Memory limit using different methods mentioned here in our knowledge article -> https://ultimateelementor.com/docs/how-to-increase-the-memory-limit-of-your-site/

I hope this helps. Please let me know if the issue still persists.

Hi @beefan123,

We are sorry for the delay in response.

Could you please open a ticket with the details so we can look closely at your website?

Kindly visit the following link and fill out the contact form with detailed information.

Here is the link – https://www.ads-software.com/support/topic/read-this-first-31/

We are looking forward to resolving this issue as soon as possible.

Hi @heatherjnz,

Sorry for the delay in replying to you here. Thank you for your kind patience and co-operation with this!

Could you check this with the default WordPress theme once?

In addition, there’s a feature on the Elementor called Responsive that will make you able to hide Section, Column, or Widget on a specific device.

Would you please go to the Elementor Header & Footer (EHF), then check the Navigation Menu widget or the column where the Navigation Menu widget exists and see if the Responsive feature. Just in case you unintentionally hide it on tablet and mobile. Please have a look at this screenshot as a reference.

Hello @speedy200man,

We are sorry for the delay in response.

We tried replicating the same scenario at our end, but it seems to be working fine on my site.

Further, could you please open a ticket with the details so we can take a closer look at your website?

Kindly visit the following link and fill out the contact form with detailed information.

Here is the link – https://www.ads-software.com/support/topic/read-this-first-31/

We are looking forward to resolving this issue as soon as possible.

• This reply was modified 2 years, 3 months ago by bsfankusht.
• This reply was modified 2 years, 3 months ago by bsfankusht.

Hey @deepasubramani,

Thanks so much for taking the time to leave us a review!

We’re happy you love the “Header Footer & Blocks for Elementor” plugin. Glad to know that you found it user-friendly!

We hope you continue to have a 5-star experience ??

Hello @nsdev123

Thanks for getting in touch.

I visited your website and rearranged the row and the columns on the web page, and now it appears to be working fine.

Please see the video – https://share.bsf.io/z8uLNAbW.

I hope that resolves the issue. We are looking forward to hearing from you.

Hello @jenashfield,

Thanks for getting back to us!

It seems that you have already opened a ticket to our support portal, and I noticed that one of our support agents has already responded to your ticket.

Feel free to create a new thread if there’s something else we can help you with.

Kind regards,
Ankush??

• This reply was modified 2 years, 7 months ago by bsfankusht.

Hello @rthi,

Thanks for getting back to us!

We will need to take a closer into the issue, so could you please open a new ticket(https://brainstormforce.com/open-a-ticket/) here so our developers/support agents can assist you.

Kind regards,
Ankush ??

Hello @ohmypet,

I am marking this topic as resolved due to inactivity and assuming the issue is resolved at your end.

And I am also thankful to the @optimizingmatters support team for taking the initiative to share your thought on this.

Feel free to reply here or open up a new issue thread if you are still facing this problem.

Kind regards,
Ankush ??

Hello @achates,

Thanks for your patience.

Kindly try using the following code once.

(function ($) {
            const $menu = $('.hfe-nav-menu');

            $(document).mouseup(e => {
            if (!$menu.is(e.target) // if the target of the click isn't the container...
            && $menu.has(e.target).length === 0) // ... nor a descendant of the container
            {
                if($('.hfe-nav-menu__toggle').hasClass('hfe-active-menu') && $('.hfe-nav-menu nav').hasClass('menu-is-active')){
                    $('.hfe-nav-menu__toggle').trigger('click');
                }

                if($('.hfe-has-submenu-container').hasClass('sub-menu-active') && $('.hfe-has-submenu-container').parent().find('ul.sub-menu').hasClass('sub-menu-open')){
                    $('.hfe-menu-toggle').trigger('click');
                }
            }
            });
       })(jQuery);

Have a wonderful day ahead of you.

• This reply was modified 2 years, 7 months ago by bsfankusht.

Hello @heidivandy & @silgo

Thanks for getting in touch.

Kindly update the HFE and Elementor plugin to the latest versions and check once. We have improved the compatibility with Elementor version 3.6 in our latest version of the HFE Plugin.

Please let me know how it goes.

Kind regards,
Ankush ??

Hello @jenashfield

Thanks for getting in touch.

Please use the following custom code to change the submenu color.

.sub-menu a.hfe-sub-menu-item {
color: #000 !important;
}

I hope that helps. Please let me know how it goes.

Kind regards,
Ankush ??