ianmac44
Forum Replies Created
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Forum: Plugins
In reply to: [Configure SMTP] Will plugin pass reply-to header through?Okay excellent thank you, I’ll try ‘reply-to’. It’s to do with a plugin that integrates OS Ticket into WP. Users get Ticket notification emails ‘From:’ the WP Admin email rather than the Support email. Being able to reply in an email to OS Ticket is a feature so this is why I need the reply-to. As you suggested leaving the fields blank in Configure SMTP would be one option however if I try that my test emails from Configure SMTP result in a error so my plan going forward is to set ‘reply-to:’ in the OS Ticket plugin code.
Forum: Plugins
In reply to: [User Role Editor] How to get_userResolving
Forum: Plugins
In reply to: [User Role Editor] How to get_userAfter some experiments I found that get_users already looks for primary and secondary roles – the above will therefore return all UserID’s having ‘contributor’ as thier Primary and Secondary roles
Forum: Plugins
In reply to: [User Role Editor] How to get_useri.e. is there a function that will just return user ID’s that have <role_name> assigned.
otherwise would I need to query the usermeta table (get_user_meta())??
Thanks!
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] Key4ce plugin conflict with MailPoet Visual EditorAwesome work Marco. I retested the conflict – it is definitely resolved. I look forward to trying out the additional features you have also now implemented.
Is it possible to allow different user roles other than admin respond to tickets ie as an agent?
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] Key4ce plugin conflict with MailPoet Visual EditorGreat work thanks again for the outstanding support.
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] Key4ce plugin conflict with MailPoet Visual EditorThanks for the update will keep an eye on the next release. Cleared my cache but still seem the have the conflict
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] Key4ce plugin conflict with MailPoet Visual EditorThank you. Tried the update on our config. The conflict seems to still be there – although I may not have cleared the W3 page cache if that applies to admin screens I’m not sure.
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] Key4ce plugin conflict with MailPoet Visual EditorYes understand – this is a branch of an original plugin. You’re doing a great job, keep up the good work.
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] Key4ce plugin conflict with MailPoet Visual EditorHave tested this in FireBug – temporarily removing the key4ce CSS inclusion in <head> section resolves the conflict.
It would be better to only include the CSS where it’s needed as in all other admin screens the styling is default for key4ce menus. The only place your custom CSS should be required is within key4ce admin screens & ticket views so no need to include it everywhere.
wp_enqueue_style & wp_enqueue_script are the preferred developer methods.
Hope this goes some way to helping avoid conflicts with any other plugins in future.
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] Offline Mode ErrorSetting Tickets –> Ost-Config worked fine. Thanks
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] Offline Mode ErrorHave this effect having updated to 1.1.4 – so as I understand the plugin does not pick up table prefix from wp-config.php & I have to change that myself? Will that not be overwritten when I update the plugin in future?
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] SMTP Settings do not persistUpdating to 1.1.4 now thanks
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] SMTP Settings do not persistYes I mean’t osTicket itself as it’s installed in a publically accessible folder.
Yes I think the redirection would be the best – just dont want random people visiting osTicket when the only people that should see the interface are the WordPress members
Forum: Plugins
In reply to: [Key4ce osTicket Bridge] SMTP Settings do not persistMarco. Thanks for confirming operation – that is all fine then. Keep up the good work.
I am hosting osTicket on a subdomain – do you know how I prevent the osTicket landing page being served up to random visitors who end up going direct to the subdomain? I only want the OST landing page accessible by our WordPress members.