ianmullins

Happy to reconsider the rating. I do think its an excellent template. However, I would urge to improve the information you give out after purchase, as it’s not User-friendly. Ian ??

Dear Yani,

Many thanks for your conciliatory email to my personal account. I am glad we were are able to resolve the issue.

Many thanks for your quick responses – As such, I have edited my above score accordingly.

Kind Regards

Many thanks for your response, I have emailed you as requested and I look forward to having the matter resolved aspa. Kind Regards Ian

As a marketing professional of some 30 years, including an 8-year stint with Emirates, 8 years with Hitachi, just to name drop a few, I am surprised your inference to ‘blackmail’ would stack up very well.

My career history and my own credibility can be found here: linkedin.com/in/ianmullins1/

I notice you do not mention the Consumer Rights Act of which you are in breach of, OR the other bad review. I notice you do not respond to your lack of a business address either…which would suggest you have something to hide.

On the basis that you could have easily taken a conciliatory stance at the outset, perhaps this could have been avoided but if you feel its a good business practice to take peoples money without providing a service/product – then that for your conscience but I will reserve the right to share my thoughts with all and sundry!

Rest assured, I have better things to do with my time than post bad reviews in the hope of a $69 refund. However, I will stand up for consumer rights where ever I can.

As such, I would ask you reconsider your position in order that we can both move on….

Yes, you did but I had to send a second email to get that response…. your response was as follows…

—————————————-

Hi,
Would you mind providing us with access to your website?
If you could provide your WordPress username and password as well as your FTP/SFTP details we can investigate the issues that you are having.

Thanks,

—————————————–

I am sorry but I am not going to give a company who does not have an office address or a contact no. access to my client websites as well.

And I don’t by the argument that having a tel no. for support keeps costs down. I have a two man team and we have a contact no. for issues/customer service/complaints

As I have explained in the UK you have 14 days (Consumer Rights Act) in which to return/request a refund for a faulty or non-working product. So alas, you are in breach of UK law. I asked for a refund immediately and you failed to offer it.

Alas, I cannot review the product positively, as I have NEVER used it. However, I can review your service – which I have done.

If you are happy to refund my $69, I will happily retract my views, but right now they are reflective of my experience.

Furthermore, if you continue to keep my money I will make it my mission over the coming weeks and months to alert my fellow developers and marketeers to avoid you and post on as many developer review boards as I cant – It’s not right fair and it poor business practice.

And judging by some of your reviews, I am not the first to think you are running a scam! https://www.bbb.org/greater-san-francisco/business-reviews/web-design/servmask-inc-in-fremont-ca-528720/reviews-and-complaints

Hi steve/bcworkz,

Alas, I have tried changing the image label and uploaded different ones and still nothing showing?

Hi T-p,

Many thanks but where do I find the .htaccess file?

:O)

Perfect fix. Thank you.

Ps Promise, next time it will be a new thread.

:O)

Ahhh, that makes sense now!! :O)

OK, one last task…. the site is still showing a red background on teh desktop when it loads – how do I fix this?

ta

Ahhh, that makes sense now!! :O)

OK, one last task…. the site is still showing a red background on teh desktop when it loads – how do I fix this?

https://www.louisebarkerpr.co.uk

ta

Chad, once again you’ve proved a lifesaver!

Who do you work for?

Hey Chad,

you were really helpful a few months ago…. could I ask you another question?

The website template is working perfectly but a the front page is not showing on a mobile?!

Any thoughts…

https://www.louisebarkerpr.co.uk

:O)

Mty site was there on Monday and for last two months…. I wanted to change the name of the site URL (aka remap) but the site has gone?

https://www.barkerpr.org

Wordpress login doesn’t work? Host shows no issues (bluehost) and domain provider (LCN) says nothing has chnaged?

Help! Clinet is terrified I’ve lost their website!! ekk!

Currently using the LONDON theme on www.ads-software.com but despite my initial blog posts showing on the blog post page and in preview – they are not showing under the blog menu tab.

In fact when I hit BLOG…it goes nowhere – must be a link issue but any help much appreciated…

The UR1L is: https://66.147.244.150/~perfoss5/#section_page-7

The blog post: https://66.147.244.150/~perfoss5/hello-world/?preview_id=1&preview_nonce=05b14ce94a&_thumbnail_id=3019&preview=true

:O)

Hi Chad,

You’re a gentleman. So grateful for all your help!

Thank you.

Ian :O)