ianwild

Hi @robert681,

Yes, we do have a custom login page using the Theme My Login plugin. This is a paid for plugin so I’ve just sent you a DM on Slack so we can discuss getting a copy of this plugin over to you, if that works?

Many thanks again!

Hi @robert681 and thanks for your response. Apologies if my original message didn’t make sense. Here is an outline of our issue:

1. The user chooses to configure 2FA using email
2. They receive an email with the confirmation code
3. They enter the code and are shown a message to confirm that 2FA is now configured.

However, even though 2FA using email is now configured, they are never prompted for an email code (nor are they sent one).

I was wondering if this is something you’d experienced before? As I say, oddly it works on our staging site, which is a clone of production!

Hope this makes more sense and many thanks in advance.

Hi @robertabela

Many thanks for your reponse and you are absolutely correct: the issue is some strangeness caused by the Theme My Login plugin. I’ve not gotten to the bottom of the issue but configuring a new 2FA website page means we can avoid this problem.

Thanks again for your support. I will mark this as resolved.