Icegram

Hello,

Thanks for the review.

It means a lot to us.

Hi,

Sorry for the trouble.
Can you please contact us via this link?
We will communicate with you there.

Hi ,

Thank you for using Icegram.
We have this feature in Icegram Engage Pro plan.
Here is the detail documentation on that https://www.icegram.com/icegram-adds-advanced-retargeting-to-behavior-triggers-add-on/
Hope this helps you.

Hi

It seems that the issue is because javascript for captcha is not getting loaded.
You can add JavaScripts require for captcha in the campaign > custom code of Icegram.
Try it and let me know how it goes?

Hi Sam,

Thank you for writing in.
Yes, that option is from our plugin.
We will change and set autoload to false in the next release of Icegram.
Thank you for your help.

Hi,

Thank you for using Icegram.
Can you please let me know where you have targeted your popup.
We will check and let you know.

Hi,

We have tried AMP for WordPress and Icegram on our development environment and it works as expected.
Can you please let me know where you have targeted Icegram message?
We checked your home page but Icegram was not there.

Hi,

Thank you for using Icegram.
We checked your site but did not find Icegram popup.
Can you please give us an exact page link where we can check this popup.

Hi,

Thank you for using our plugin.
As I can see you have set B campaign to “All Categories” and “Custom post type”.
So these both condition works together in “OR”.
So one condition trigger and notification will be sent for default “Post”.
Now, from starting Custom post type does not consider categories.
When Custom post type published then the notification will be triggered.
The workaround that you have said is the correct way to create a notification for the custom post type.
Hope this helps you.

Hi,
We have received your support request on our support channel and we have communicate with you there.
Please check your email

Hi cbesett,

Sorry for all your troubles.
Can you please contact us via this link?
Also, give us the screenshot of this error.
If we can check this issue from the front end then give us the exact link of the page I will check this.

Hi,

Sorry for the delay in response.
You can check in the Campaign > Edit > Custom Code.
You can find font size in #icegram_message_6318 .ig_heading this code block.
You need to change that.
Try it and let me know how it goes?

Hi,

Thank you for writing in and using Icegram.
I think there is some conflict between your theme or plugin installed on your site and Icegram.
The same message with the same theme and text is working fine on our development environment.
Can you please check this with similar Icegram message so that we can confirm if it is css issue or plugin/ theme on your site?

Hi Catalina,
We have just released a new version of Icegram addressing this fix.
Please update Icegram to 1.10.30.1.
Let me know how it goes?

Hi,
Thank you for writing in.
We have checked your site and there is some javascript error on your homepage.
Which is blocking Icegram from loading.
Please check this and solve this.
Then Icegram will work fine on your site.