iconicangel

Hi Loushou

I have now updated to version 1.10.13. I didn’t realise that I needed to see you where testing on my site.

The work you have undertaken to resolve these issues has corrected them all. Thanks for your customer support.

My client has now asked for multiple ticket prices and so I have ordered your General Admission Multi-Pricing (GAMP) extension to fulfil this new requirement.

Regards
Steve

Hi Loushou

I retired the download process again and this time after waiting for ever it worked … once but when I tried again it failed. This could be due to my internet.

Question: It’s nice having a PDF version but why? They can print the tickets from the browser and the likely hood that anyone would download the PDF and want to get it scanned off their phone would be remote and if they did, then they could click on the email URL to bring up the HTML ticket. Just thoughts.

Regards
Steve

Hi Loushou

I’ve been off working on other projects, so sorry for not getting back to test your changes.

I cleared my browsers history and then went on to create a new order and received the confirmation email. I was able to load the ticket from the URL in the email but again when I clicked the download option, it said “Failed to load PDF document”

I am using the Chrome Browser for my testing. Could that cause the issue? Also I wasn’t quite sure what you meant by “I updated the code to send the file instead of trying to load it in the browser by default”?

Keep at it. This plug-in is great.

Regards Steve

By the way before you implemented the upgrade on my site, a PDF did show up with the QR code and map, just not the opentickets logo.

I had got iPage to turn on the allow_url_fopen option in php.ini as you suggested and that is when the QR and map showed up.

Thanks for your assistance on this issue. The following is now happening when I try to download the PDF.

I created a new order and marked it completed. I received the email with the ticket link. I opened the ticket link with no problems. I then clicked on download PDF. It looked like I was downloading the PDF but after about a minute the browser PDF reader came up with “Failed to Load PDF”.

The link to the on line ticket is as follows:

https://www.toolss.com.au/?qsot-ticket=1&qsot-ticket-id=fDI1MC40NDQuOH43MzM4YWZjZTZlNGRjNGViOWQ3ZTk0MDU2NzNkYWIwZGEyMjc5M2Qz&n=b59ddc8fe23e018818666de3d7a03b2d

OK. I got iPage to turn that On and the QR and map show up.

The only thing left is that the openticket logo does not show up. The message is:

Image not readable or empty
/wp-content/plugins/opentickets-community-edition/assets/imgs/opentickets-tiny.png

When I put in to my browser “https://www.toolss.com.au/wp-content/plugins/opentickets-community-edition/assets/imgs/opentickets-tiny.png” I get the image. Looks like the full address needs to be in the URL but its just the /wp-content onwards. Any ideas.

By the way, I’ll leave the site with the same user name and password so you can test any fixes you need to. Let me know if you do not require access anymore.

Thanks for your reply. I’m a new start software company and working on my own after work in a team for the past 15 years, I find that any help I can give others is a pleasure.

So reading your last post, if the allow_url_fopen php.ini directive be set to ‘On’ then this issue will be resolved? I couldn’t find the file to change the setting.

Steve

Thanks for your response. I did a test with the links contained in the PDF. I copied them and placed them in my browser and both the QR and OpenTicket logo displayed. I then opened MS Word and inserted the OpenTicket URL in that document and the logo appeared.

I did a a Google search and found the following in
https://forums.adobe.com/message/4001215

It says: “For linked images, your PDF file contains a thumbnail image along with the reference or address of the actual image. Reader will display this thumbnail.”

Opening the downloaded PDF, it does not seem to have a thumbnail image and so this could be the issue…or not.

Anyway, I will send you the admin permissions for the site. We are professional developers and so I understand the need to investigate at the source.

Hi

I’m developing an event site https://www.toolss.com.au (currently in Comming Soon mode).

Everything works well including when a client clicks on their email to get their ticket, the HTML version displays perfectly.

Unfortunately I’m betting the same issue as @freshground. I can download the PDF but the three linked images do not show up (image not found). The interesting thing is that the HTML pictures work but not the links in the PDF. Shouldn’t they be the same?

The URL of the ticket is as follows, so you can see the ticket and download the PDF.

https://www.toolss.com.au/?qsot-ticket=1&qsot-ticket-id=fDI1MC4zOTYuNH5jOWQ1OWM4NWUzYTIyNjU3YjZlYTBhYTcxNWY3NjlmNTg1NTUyZTZm&n=8d825498b9c2dd595c5df39536f116a0

Any help would be appreciated.

Regards
Steve