IdeaBox Creations

Hello @kimakemp

Your issue seems to be related to the PowerPack Pro plugin, hence, you need to raise a ticket through our website – https://wpbeaveraddons.com/contact/
So that our support team can look into your query.

Thanks!

Hi @artifexmedia

We have released an update for PowerPack, it uses the new Instagram API. So, you can update to the latest version and follow this guide: https://powerpackelements.com/docs/elementor-instagram-widget-setup/

If you experience any problems, please let us know.

Thanks!
Puneet S.

Hi @webkickstart and @jinsley8

We have released an update for PowerPack, it uses the new Instagram API
You can update to the latest version and follow this guide: https://powerpackelements.com/docs/elementor-instagram-widget-setup/

Thanks!
Puneet S.

Hi @tacaly

Thanks for your review and I am sorry to hear that you couldn’t get WooCommerce functionality to work as we promise it to.

We would like to know more about the issues you experienced so that it can help us improve the product or assist you if there was a conflict with some theme/plugin.

Since you have mentioned WooCommerce, I believe you were using Pro version of the plugin. In that case, did you try contacting our support team? In most of the cases, we have noticed that our team is able to resolve the issues experienced by the users. In the cases, where the users aren’t satisfied with the functionality/resolution or the product itself, we happily process a refund.

Thanks!

Puneet S.
IdeaBox Creations

Hi @irvisrings

I am sorry to hear about your experience with PowerPack.
We always follow the best practices to optimize our code and PowerPack for performance. There can be various reasons for slow response time like number of elementor addons, plugins, server performance, etc.
In any such cases, our support team is always ready to help users get PowerPack working by recommending the right solution.

I apologize for the inconvenience caused due to the Black Friday banner, it was a code error which was later fixed.

We hope to see you back with us ??

Thanks
Puneet S.

Hi @inthehoadave

Thanks for sharing the feedback, and I am glad to hear that you like PowerPack.

I am extremely sorry about the redundant review notifications, I agree it is annoying to see such notifications. It was caused by an error in the update. We have no intention to force the users to write a review or trouble them with such notifications.

The notification was removed completely later on. You can rest assured that it works smoothly now ??

Thanks!
Puneet S.

HI @mon59

The link you have shared is for a different plugin. So, I think there’s some confusion. PowerPack lite for Elementor is an Elementor addon.

It will be best to post a support request for https://www.ads-software.com/plugins/powerpack-lite/

Thanks!
Puneet S.

Hi @tolodine

Can you please try deactivating all other plugins except Elementor and PowerPack to see if that resolves the issue?

After this, you can activate plugins one by one let us know where it breaks.

Thanks, James. This is helpful. I appreciate your guidance.

Thanks @macmanx

I checked the guidelines and I am sorry for sharing the email address.
Just to clarify, I didn’t request admin credentials. I requested the user to set up an admin account for the given email address.

May I ask what will be the right approach to check the issue on the user’s website when it’s a possible plugin conflict that we are unable to reproduce on our end?

Thanks.
Puneet S.

Hi @jimithing007,

We have addressed this issue. Please update PowerPack Lite to the latest version 1.2.8.1

Thanks!

Hi @tolodine

Thanks for sharing the link.
I checked the site and I can see that there are two instances of “Swiper Slider JS” loading on the page. We use Swiper Slider for the content ticker and rely on the script that comes bundled with Elementor.

The second script is loading from “Elementor Addon Elements”.
Can you please try to disable the plugin and see if that resolves the issue?

Ideally, it shouldn’t load another instance of the same script which is available with Elementor.

Thanks
Puneet S.

Hi @andreprata

Please share your website URL so that I can check what’s going wrong.

Thanks!
Puneet S.

Thanks @jdembowski

The reason I asked the user to contact us via our website was that we needed login details to debug the issue.

Hi @vijayp4you
PowerPack supports ACF fields, same as Elementor.
Integration for ACF repeater fields isn’t available with Elementor yet and hence, not with PowerPack as well.

Thanks