Dan Woda

Continuing the topic here: https://community.auth0.com/t/all-of-a-sudden-there-was-a-problem-with-your-log-in-there-is-a-user-with-the-same-email/40271

@mmki,

To be honest, I am not sure. I would have to test it out.

I am thinking that ‘disable sign ups’ disables the actual signup call to the API, and would not allow any new user to sign up.

Do you have a particular goal in mind? It sounds like you are working around a specific constraint.

Hi @mmki,

I just tested this and it is working for me. When I click sign up it redirects me.

Are you getting errors? If you have no options relating to signup you should see the signup tab as well. It defaults to allowSignUp: true

Hi @mmki,

It looks like you need to remove the quotes like this:

{
   allowSignUp:false,
   allowLogin:false
}

With that being said, I tried this and got some odd behavior from lock. I’m not sure if this is a solution.

I know that you can disable logins and signups by going to each connection that the application uses and toggling to off. Simply go to the dashboard, and go to connections, then go through database, social, etc. and in each connection you use toggle the application off. Let me know how it goes.

Thanks,
Dan

• This reply was modified 5 years, 5 months ago by Dan Woda.

Do you see any errors in the SES console? It sounds like the problem is there if the Auth0 log shows the email was sent successfully. Is SES just not registering anything?

Hi @rocketfd,

I haven’t seen any other users experiencing this issue, which leads me to believe it is localized to your account.

Typically email issues can be narrowed down to the auth0 email template and setup, the email provider config, or an end user error. Since auth0 is confirming that the email is sent (as you mentioned in your post). I am assuming you are seeing a successful email exchange in the logs. This suggests to me that the issue is not within auth0 and is either an issue with the AWS SES or some email filtering. Can you confirm that the SES logs the email exchange successfully so we can rule that out?

Thanks,
Dan