IDX Broker

Hello Everyone,

There was an attempt from patch stack to reach out to us that did not make it to the correct channels, meanwhile we were attempting to find the vulnerability manually while reaching out to the team on their side, also to the incorrect channels, but now we’ve sorted our miscommunication and a fix will be coming along within our next release for app side updates 10/24/24.

Hey,
I can definitely add your info to the current ticket we have to resolve this issue. Would you also be able to email our support team with this info so we can properly notify you when this has been done? [email protected]

We have been getting reports that this issue is occurring in v3.2.1 Our Development team is currently working on a fix for this and will put out an updated version as soon as we can!

Thank you for verifying. I will pass this on to our Development team for further testing and follow up with you via email with any new updates. Please let me know if this occurs for any new listing that are automatically imported as well.

Thank you for reporting this issue. Just to clarify the issue were these listings that were already uploaded to the website before the latest update 3.2.0?

• This reply was modified 7 months, 2 weeks ago by IDX Broker.

Thanks for updating us on this issue. I have shared what you have here with our development team who will look into this further. I will follow up with you via email once I know more or if the Dev team has found a solution.

Hey sorry this took us soo long to reply back. It looks like the sold pending page is now working in the site. Are you still having issue with this page? Are you able to import listing at this moment?

Hi,

This looks to be an issue due to PHP 8 but we do have a ticket open to fix the issue.

It should be resolved when the next plug-in version is released but I do not have an ETA at the moment on when that will specifically happen.

I will double check in order to get more information and I will be in touch.

Hello,

Sorry for the delay in response here addressing your issues. Map Widget ID 62763 embedded on that page is using the incorrect settings within the widget settings inside IDX Broker to have pins appear.

You will need to update the Page the Map will be used on setting to test/ for pins to appear when embedding it into a page within the website. Even down to the last trailing slash for the page URL.

Let us know if you need anything else.

Hello,

Thank you for bringing this error to our attention. A case has been created so that you can contact IDX Broker support for updates on the issue. The case number is 205889. A ticket will be put in with our development team to investigate this issue further.

Thank you,
IDX Broker Support
[email protected]

Hi Matt,
I wish we could disagree with each and every item in your review! You make a couple of good points, and I’m sorry that the wrinkles (some new, some old) caused you frustration.

The end-to-end experience, as it stands this very moment, is not as effort-free as we’d like it to be. Yes, there is some back-and-forth that is necessary to customize some items – particularly those items that are MLS-specific. Part of that back-and-forth is a byproduct of ensuring that we’re being flexible enough to accommodate a host of different needs – all the while making integration reasonably simple for use with hundreds of different MLS, themes and frameworks.

Moreover, dropping the full weight/power of all the IDX tools in the IMPress plugin has presented a challenge; that is, we don’t want it to sink the ship!

This review is certainly timely for us. We’re realigning many of our resources into making the IMPress experience a better one. Many subscribers love the benefits, power and customizability they see with this plugin – still, our goal is to make seeing those benefits more readily realized for everyone.

Thanks,
Tony R
Support Manager

Hello,

We would be happy to help you with this issue. However, we will need more information to troubleshoot this.

Please send an email to [email protected] with either your website URL or account ID number with details about the problem you’re seeing and one of our knowledgeable support members can help you.

Thank you,
IDX Broker Support
[email protected]

Hello Zahra,

Can you please send an email to [email protected] with a detailed description of what you are expecting to see with these widgets and one of our support team members will be able to better help you achieve your goal.

As for the error you are getting from your IDX Page, this is a common issue and we have a knowledge base article with instructions on how to resolve this. The article is at https://support.idxbroker.com/customer/en/portal/articles/1919325-troubleshoot-missing-fonts

Thank you,
IDX Broker Support
[email protected]

What in particular is not working with your Omnibar? We’ve looked through the support threads here and do not see an unresolved support thread from you.

If you could give us a little more information as to the problem we’d be glad to help. Alternatively, you can email [email protected] to open a support ticket.

Hello,

A ticket has been submitted to resolve this issue. You can inquire with our support team for an update on its progress by referencing case #158154. If you have any questions please email us at [email protected].

Thank you,
IDX Broker Support
[email protected]