IDX Broker

You may also want to double-check the CID that you entered to be sure that it’s correct. This can sometimes occur when there is no CID, or an incorrect CID/Pass combination, followed by an attempt to connect.

Thank you for your feedback. We will do some testing over the weekend. If necessary, we will release an update to the Plugin.

Thanks for providing this update Cyndi.

There are multiple WP forum posts regarding WordPress Admin pages that simply fail to load, or load empty pages. When the Admin page fails to load, WordPress provides no default error code, something that would assist both the Developer, and the User in determining why an error has occurred.

In fact, WP users who experience that blank Dashboard error are often unable to agree upon a common fix for the WP blank error issue. Some suggested fixes have involved removing spaces from the PHP file, but with no commonality, or closure to suggest that one solution will work in every situation.

We will do all that we can to replicate your installation if you can provide us with WP version, PHP version, mySQL version, host provider, theme, and anything else that would assist us in troubleshooting this error.

You are not required to update to 1.3.7. We’re glad that version 1.3.3 is working for you.

Thanks for the information theartyoyoy. Today we have updated the plugin to version 1.3.5 in order to resolve the issue you raised in your comment above.

We remain unable to replicate the dupe page issue or dashboard issue described on this page.

As of this afternoon, over 120 clients have downloaded the latest plugin. Two have reported errors with duplicate pages. One has reported an inaccessible dashboard. Please provide us with more detail about your WP version, theme, and account by submitting your questions, along with that information via this form.

We fixed a couple of issues in this latest release and pushed that revision up. Please update again.

Note that this was in response to complaints this afternoon to our help@ email address. If you experience further issues, please email or call our Support line. Often we’re unable to replicate these problems on our test installs, and we need more information in order to troubleshoot and resolve.

Please review this article regarding the new real-time WordPress URL synchronization functionality built into IDX Broker.

Note that you may still use the include files, or the copy-and-paste method when integrating design. Yet the URL method described in the article above is the preferred method. This is because when we cURL the page we are able to extract the header and footer without forcing a save to your local WordPress folder. You simply need to place the header and footer tags correctly within the HTML of your WordPress Theme.

We have concluded that file permissions on the entire folder structure leading up to the wrapper files must be set to 0777 in order for the live wrapper option to function correctly.

Please visit our updated KB articles for more information!

The wrapper option has been changed to only display what is available to you depending on your WordPress and server settings in version 1.2.7. The problem stems from the fact that you need to set your permissions each time you upgrade to write to the wrapper files.

Many users who did not understand this concept were stuck without an option to wrap. So we had to make a copy and paste method available. So in 1.2.7 the plugin detects the tags. If they are present then the copy and paste method is shown. If the file permissions are set correctly on the wrapper folder and files then the plugin will show the ‘live’ wrap option.

With so many server setups and wordpress setups it’s hard to determine a solution for each client, so we had to do the best we could, and make avaliable what the settings would allow.

WordPress can’t let any plugin write to files, that would be a security problem. So you have to manually ftp into your server and set them up each time.

If you would like more information on how to properly set up your permissions then please look at this article:

https://www.idxbroker.com/support/kb/questions/292/