ighulme

For anyone searching the support forums, Jon, the plugin developer got back to me really quickly and helped me solve the problem. ??

I use the plugin alongside S2Member to make membership rules. The problem was in the custom capabilities such as:

current_user_can(access_s2member_ccap_example)

Adding single quotes has fixed the issue:

current_user_can(‘access_s2member_ccap_example’)

Many thanks Jon for all your help! ??

Ian

Hi @jhorowitz ,

Thanks so much for your reply. I’ve sent you an email with some error logs now.

Many thanks!
Ian

I have done some further investigation, and I tried restoring backups of the site from 30 days ago and the problem still persists. I’m almost certain that the problem wasn’t there during that time, so I’m wondering if something else has changed recently other than plugins or themes, such as a PHP (8.2.22) or WordPress (6.61) update.

Many thanks,
Ian

Hi, thanks so much for your reply – showing the icons all the time works fine.
Thanks again for a great plugin!

Btw, are you aware of the problem with the DIVI gallery lightbox images breaking? It would be great to be able to have the icons on the lightbox images too, though the above solution works fine for me at present.

Brilliant! Thanks for adding this feature!

Ian

I was just searching for that option too – would be great to have in future.

Hi Kartik,

Many thanks for your reply.

Fortunately, the problem has been fixed when I downloaded a fresh copy of the Woocommerce files.

Regards,
Ian

Just to let you know that I created a user for you to login with – you should have got some messages to your emails.

Many thanks.

Sadly, the server space I am on is provided as a favour and I’m not really in a position to be able to call on their external tech support.
I can rdp in, and they’re happy for me to look into it myself, but it’s a bit beyond my knowledge!

But thanks for your help and your time.

p.s. I don’t know if might be interested in seeing how I’ve utilised the plugin – it’s probably quite a change from how you intended it (with things like dynamic pagination, column sorting etc.), but it’s been a fantastic plugin for what I wanted. It’s not public yet, but I’d be happy to set you up a login if you were interested. ??

Thanks for your help – I don’t really understand much about the code (or windows servers), so perhaps I’ll have to find a way around the problem, one that avoids using the image field.

It has proved quite a surreal problem – I’ve just found that if I move the image folder location, a completely different set of entries are affected and the previous hanging ones are fine – all in a completely repeatable way – weird! ??

Anyway, thanks again for your help. Pdb has been a great plugin, one that I’ve been working with for about 2 years now to help me write.

Ian

I’m viewing the error logs in the Event Viewer, but I’m not really sure what I’m looking for. I can’t see anything relating to my sites.

I’ve tested the pdb lists on two different wordpress installs, one multisite and one single and get the same results. The only thing I can think of that has changed recently is the wp version.

Both installs are running on the same wp version and windows server.

I’ll have a look, but it seems strange that the problem is repeatable on specific entries.

This is so peculiar. About half the entries are consistently hanging. I have renamed different images to test with, but even with tiny files the problem reoccurs.
But as soon as I take the image out of the pdb upload folder (via ftp) the entry loads instantly. Re-add the image and it hangs.

Thanks for getting back to me.

I’ve found out that if I remove all the slow loading entries then the list comes up fine. If I add one back to the list, it hangs.

Then, if I delete the image from a problem entry, it all works fine. Add an image again and it hangs.

My colleague’s server uses mySQL Workbench, and I’ve had a look at the database tables there. The image field column just has the filenames (I’ve named all the images to correspond to their id number, e.g. id=161 – 161.jpg). All the entries I can see appear okay. Are there any other references to the images in the database tables?

Many thanks.

Is it possible that the database could become corrupted?

It’s just that, with more testing it appears to be certain entries that consistently take a long time to load compared to others, both in the front and back end. When I re-create the slow entry, the new one loads immediately.

Is there a way to check in the database?