Igor H

Hi,

my WooCommerce is 0 no order showing even if I have some orders

Can you run a conflict test, making sure to switch the site theme to Storefront and deactivating temporarily all plugins except WooCommerce, then please check the orders page to see if the orders are on there, more details to run a conflict test: https://woocommerce.com/document/how-to-test-for-conflicts/

If the above does not help, please send a screenshot of your orders page.

You can also run a SQL sentence on your database to see if the order info is saved:

SELECT * FROM wp_posts WHERE post_type = "shop_order"

You can install this plugin: https://www.ads-software.com/plugins/wp-phpmyadmin-extension/, it gives you direct access to your WordPress database, so that you can check.

To take a closer look, it would be great if you share your System Status Report, found under WooCommerce > Status, on your site.

Let us know what you find.

• This reply was modified 1 year, 4 months ago by Igor H.

Hi,

May I know which version of PHP is the site using?

This appears to be a bug and our developing team is aware on this thread: https://github.com/woocommerce/woocommerce/issues/33808.

A fix should be included in WooCommerce version 7.9.0.

Let us know if there are any questions.

Hi,

It’s quite peculiar that this problem arises specifically with Barclays and under such specific circumstances.

Can you please enable the Stripe debug mode as explained here https://woocommerce.com/document/stripe/#setup-and-configuration (Go to step 11)?

Then please try again to reproduce the issue on your end.

And please navigate to WooCommerce > System Status > Logs and provide the error messages generated (if any).

Looking forward to hearing from you.

Hi, @stavperez

If the issue persists after applying the recommendations provided by @hemant-ahir please provide the following information:

• A copy of your System Status Report, found under WooCommerce > Status, on your site.

That will help to take a closer look.

Thanks.

Hello,

I understand that you’re experiencing an issue with your product images and some background images appearing as thumbnails on your WordPress site. There are a few potential reasons for this and several solutions you can try.

Can you please head to?WooCommerce > Status > Tools > Regenerate shop thumbnails?and click on the?Regenerate?button and check if this makes any difference?

Another potential issue could be your theme’s settings. Some themes have their own image settings, which might overrule WooCommerce’s settings. You should be able to adjust these inside your theme’s own customizer settings.

Finally, a plugin conflict might be causing this issue. You can verify this by deactivating all of your plugins except for WooCommerce, and see if the problem persists. If it’s resolved, reactivate your plugins one by one until you find the one causing the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Let me know how that goes for you.

Hi,

I’m sorry to hear you’re having trouble with setting a minimum order amount with multi-currency in WooCommerce. It indeed can be quite tricky.

The solution might require custom coding in order to handle the currency conversion properly, which is out of the scope we can provide in the forums. When switching the currency, WooCommerce doesn’t convert the minimum order value automatically. You could possibly solve this by implementing a currency conversion function into the snippet you’re using to set the minimum order amount.

Alternatively, you may consider looking for a plugin that specifically handles minimum order amounts with multi-currency support.

As mentioned previously, you can reach out to the WooCommerce Customizations Page to find a vetted expert to help you out.

Kind regards.

Hello,

Thanks for sending the error log.

To clarify, was the theme switched as well to a default theme like the Twenty-Twenty or Storefront to see if that makes a difference? Can you update your WooCommerce version and check again to see if the issue persists?

Let us know how that goes for you.

Hi,

Thanks for sending the screenshot.

I understand you are referring to the settings under WooCommerce > settings > advanced > Experimental features.

Please note, a WooCommerce Experimental or Beta Feature is a new or updated feature that is still in the testing phase. It is not fully developed or finalized yet, and is released to a select group of users for evaluation and feedback before it is officially launched.

We do not have the exact ETA for these features to be fully compatible, the development team is aware, and working on it. Remember that WooCommerce is not a static application, it is constantly making enhancements.

We appreciate your understanding, do let us know if there are any questions.

Hi,

To take a closer look, can you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”.

Cheers.

Hello,

When an order is set to Processing, it means that the payment has been received and the order is now awaiting fulfillment. You may want to use this status to indicate in your WooCommerce that the order has been paid and is now ready to be shipped, packed, or prepared.

You can check all the order statuses included in WooCommerce Core, on our documentation below:

https://woocommerce.com/document/managing-orders/#order-statuses

If I misunderstood your request, can you provide us with more details?

Cheers!

Hi,

Sorry for the confusion from my end.

It appears that the screenshots links were not working on my end, I switched to another device and I could see them.

On occasions I see this message: “the stock has not been updated because the value has changed since editing. Product XYZ has 0 units in stock.”

To eliminate the possibility of a conflict with the theme or plugins, please follow these steps:

• Firstly, deactivate all plugins except for WooCommerce and Square. After doing so, check whether the problem continues to persist. If it does, please let us know. However, if the problem is resolved, proceed to the next step.
• Gradually reactivate each plugin, testing for the issue at every stage. Once you identify the plugin causing the problem, leave it deactivated and inform me.
• If you are unwilling to perform these tests on the active server, consider setting up a similar version of your site on a staging server using WP-Staging. This plug-in allows effortless copying and redeployment of a WordPress site.

More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Hi,

Thanks for sending the report.

Upon checking it, I was unable to fins a WooCommerce Payments installation.

I recommend to run a conflict test to help find the cause of the problem. Start switching the site theme to Storefront temporarily, and then disable all plugins except WooCommerce and WooCommerce Payments. Check again to see if the issue persists, if not, it means a conflict was affecting the site, and you can then switch back your theme to the original one, and then reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know if you have further questions.

Hi,

I understand you would like to resolve the issue where a panel – that normally appears beneath the customer’s shipping method, which includes the button leading to the second page for choosing package sizes and entering the actual weight of the order – has disappeared from the WooCommerce/Orders page.

For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

You can in the meantime run a conflict test to help you identify the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Hi,

This is odd.

Please note, the WooCommerce System Status Report is a built-in tool that helps diagnose issues with your WooCommerce shop. This report includes information about your website’s environment, such as software versions, server settings, WordPress settings, and details of your WooCommerce configuration.

The report doesn’t include sensitive data that can pose security risks. It does not contain information such as payment gateway details, API keys, passwords or any other data that could potentially be exploited. It’s primarily a technical overview of your store’s setup.

You can upload the system report using Google Suite, or https://pastebin.com/, and allow the content alive for a few days while we check into the issue.

Also, you can redact your website URL from the report if you would like to do it, so no problem sharing it here in the forums.

I hope this provides clarity.

Hello,

I understand you would like to:

1. Allow customers to select their nearest branch or have the system automatically detect the nearest branch to the customer based on their location.

2. Make sure that the new_order email notification is only sent to the branch that is closest to a customer when they place an order.

In this case, you might want to consider a combination of plugins:

1. WP Store Locator: IT will allow you to geolocate the customer. It can suggest the closest branch to the customer, and you can add all your different branches.

2. WooCommerce Advanced Notifications: Once you have determined the closest branch, you can use this plugin to send new_order email notifications to specific email addresses based on certain criteria.

I hope this helps, and if you have any additional questions, do let us know.