Iftekhar Alam

Hi @bartiofficial ,

Thanks for reaching out!

The T4B News Ticker menu is currently restricted to Administrators. If you want to allow access for Authors or Editors, you’ll need to edit the ticker-settings.php file.

Steps to Grant Access:

1. Open ticker-settings.php and locate the admin_menu method (around line 72).
2. Change 'administrator' to a suitable capability in add_menu_page and add_submenu_page functions.
   • Use 'edit_published_posts' to allow access for Authors and above.
   • Use 'edit_pages' or 'delete_pages' to allow access for Editors and above.
3. Save the file and refresh your WordPress dashboard.

This should resolve the issue! Let me know if you need further assistance.

Best Regards,
Iftekhar

Hello Ken,

Thanks for reaching out.

I understand that your ticker stopped scrolling after upgrading to version 1.4.0. Let’s troubleshoot this together!

I checked your website’s source code and noticed that the ticker initialization script is missing:

<script>  
jQuery(function(){  
  jQuery("#ticker").liScroll();  
});  
</script>

This script is responsible for making the ticker scroll. Please check the following:

• Ensure the ticker is enabled in the plugin settings.
• Disable any caching or minification plugins and clear your browser cache (Press Ctrl+Shift+Del → Clear Cache).
• Check for JavaScript conflicts: Open your browser console (Press F12 → Go to the Console tab) and see if any errors appear.
• Try temporarily switching to a default theme (e.g., Twenty Twenty-Four) and deactivating other plugins to check for conflicts.

Regarding “continuous scroll,” there is no option by that name in the plugin. Could you clarify what you meant by that? Happy to assist further!

Best Regards,
Iftekhar

Hello Bartiofficial,

I see that the ticker settings are not appearing in your admin panel, but the ticker works fine on the homepage. Let’s try some debugging steps to find out what’s causing the issue:

• Please install and activate the Health Check & Troubleshooting plugin. Use the Troubleshooting Mode to check if the issue persists with all other plugins disabled and a default theme (Twenty Twenty-Four) enabled.
• Enable WordPress debugging by adding the following lines to your wp-config.php file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

After doing this, check the wp-content/debug.log file and share any errors via Pastebin or Gist.

• Please open the browser console (Press F12 → Go to the Console tab) and check if there are any JavaScript errors when loading the settings page.
• Try deactivating all other plugins and switching to a default theme to check if there’s a conflict.

Let me know what you find, and we’ll take it from there!

Best Regards,
Iftekhar

Thank you for the clarification. I sincerely apologize for the mistake and will fully adhere to www.ads-software.com support guidelines moving forward.

Hi Bartiofficial,

I checked the link you shared, but it’s not showing any screenshot. Regarding the category issue, the plugin only displays categories that have posts assigned to them. Also, only WordPress default post categories are shown in the ticker settings. If you don’t see a category, it’s likely because it doesn’t have any posts yet.

As for translating “Ticker Contents” with Loco Translator—this text is dynamically generated based on WordPress posts. Since it’s not a static string stored in the plugin, translation plugins like Loco may not detect it. Instead, the content is pulled directly from your posts, which means you need to ensure your post titles and content are translated in WordPress itself.

Let me know if you need further clarification!

Best regards,
Iftekhar

Jazakallahu Khairan. Thank you for your valuable review. Your support and kind words inspire us to improve the plugin even more. Insha’Allah, we will continue to bring better updates. Keep us in your prayers!

As Salamu Alaikum,

Jajakallah Khayer for bringing this to our attention! We appreciate you notifying us about the issue with the prayer times. To resolve the problem, please update the plugin to the latest version v3.0.1, which includes important fixes related to prayer times accuracy.

If the issue persists after updating, feel free to let us know, and we will look into it further.

Thanks again for your support!

Best regards,
Iftekhar Alam
Muslim Prayer Time BD Support Team

Thanks for reaching out! ?? The Grid layout is designed to show only the thumbnail, member name, short bio, and social links. If you want to display more details, including the Personal Web URL, please use the Popup or Slider layout instead. Let me know if you need further assistance!

Thank you for the 5-star rating! ?? Glad to hear you found it user-friendly and easy to implement. Your support means a lot! ??

Thank you for your 5-star rating! ?? Glad to hear you find it fast, simple, and easy to use. Your support means a lot! ??

Thanks for reaching out! Since the Advanced Settings are working fine on my testing sites and your other two websites, the issue seems to be specific to the environment of sicilys-place.net.

Here are some things you can check:

• Clear your browser cache and try again.
• Check for any JavaScript errors in the browser console (F12 > Console).
• Try switching to a default WordPress theme (like Twenty Twenty-Four) to see if the theme is interfering.
• Ensure there are no server-side caching mechanisms preventing the settings from updating.

If the issue persists, enabling WordPress Debug Mode and checking the error logs might give more insights. Let me know what you find!

Hi there,

Thanks for reporting the issue! The problem was caused by unnecessary sanitization of the WP editor, which wasn’t actually required. This has now been fixed in the latest update.

Please reinstall the plugin to get the update, and links should now save correctly. Let me know if you need any help!

Best regards,
Iftekhar

Hello Br,

As promised, the title limit option is now available! You can find it under the Ticker Contents tab, labeled as Post Title Max. Length. This option applies to Category and Tag tickers to prevent layout issues.

Also, note that the Ticker Settings location has changed. You’ll now find it in the WordPress admin main menu under “T4B Ticker.”

Please update to the latest version and check it out. Let me know if you have any questions!

Best regards,
Iftekhar

Hi @kadrikabbani,

I hope you’re doing well! Apologies for the delayed response; I was unable to reply from my main account due to some account restrictions, but now that I have access through my support account, I can get back to you.

Regarding the new update, it will take a few more days to be released. I’m currently tied up with another big project, but I should be able to manage time and release it within a week or so. Thanks for your patience!

As for collaborating on future plugin development, I really appreciate the offer, and it sounds exciting! However, due to some ongoing health challenges, I’m unable to take on any partnership projects at the moment. I’m working solo for now, but I’m glad to hear about your interest.

Thank you again for reaching out, and I’ll keep you posted on the update!

Best regards,
Iftekhar Alam