Ilian

Thank you so much, I am able to see the screenshots now.

Thanks for a help and everything works.

I do not use the form widget but shortcode to display the form but I found in your Help and Support section, how to include the reviews widget custom id inside the form shortcode so everythings works very well

Thank you, once again

Hello

Thanks for the quick reply.

Unfortnately its empty or the images/screenshots or what are posted are not visible.

Could you repost your reply or upload the images/screenshots somewhere on the web and give me the links to them.

Thank you.

• This reply was modified 2 months ago by Ilian.

Sorry but to reply me after 3 weeks is not good at all.
In the meantime we found another plugin more better then yours and started to use it.

hi
i’ve reply to your support email
No matter the field Scope is left empty or added some text as Scope
the error is same- invalid scope.
If left emtpy it not loads any predeffined details of scope from IDP.
i tried added email and username as scope text but the result is still same
invalid scope !
Please reply to my email.
Thanks

Thank you for your reply
i did the change you mention and now test config shows another error.
Screenshot from changed things in the app and what shows the window now on press test config
https://ibb.co/3vc6v5B
https://ibb.co/nCsV0g2

I thought the error was because the Scope field on the configuration was empty as you can see from the first screenshot but even after I added some text on this field, as how I saw on the setups video is done from your plugin page just the field should be some text but that not fix the error.
Added text to Scope field- https://ibb.co/PmHstG6
What i did wrong?

When you said – “You can also send us a query through the support form inside the plugin”
Do you mean the form from the screenshot below that is in the settings on WP admin for the plugin?
https://ibb.co/vZQZVFt
Because if I press on the button at the right top from the screenshot with text- Ask questions on our forum, it takes me to this forum and support here.
I can set admin access to your dev env. which is the place where we try to get it the plugin to work before to use on our prod, So you or someone from your support to review all configs.
I see also you will get the configs if I send support mail via the form I mentioned and show on the screenshot above if I am right.

Thanks again for the fast reply
Best,
Ilian

• This reply was modified 8 months, 2 weeks ago by Ilian.
• This reply was modified 8 months, 2 weeks ago by Ilian.
• This reply was modified 8 months, 2 weeks ago by Ilian.
• This reply was modified 8 months, 2 weeks ago by Ilian.

Hi Georg

We fixed the problem till Popup maker authors provide the next release of the plugin on which they said the fix should be included. We did change on one of the plugins files and on the file that is mentioned on my first message above.
We did a small code change to the code block on the file from which the error starts.
See the code block i mention on my first message and the file of Popup maker. So replace the code block on that file with the code below.
The code starts at line 251 of the php file mentioned on the first message and on the error.
I am not sure you have same error and for same file but when we did the code change we use Popup maker without problems and the error did not came back.

foreach ($settings as $key => $value) {

$field = PUM_Admin_Popups::get_field($key);

if (false === $field && isset($value)) {

// This is a value set programatically, not by a defined field. ex theme_slug.

$settings[$key] = $value;

continue;

}

if ($field && $field['private']) {

unset($settings[$key]);

} elseif ($field && 'checkbox' === $field['type']) {

$settings[$key] = (bool) $value;

}

}

Thank you so much

I got the reply from the ticket and will give you my response there.

@obt28 Thanks for your suggestions
i’ve sent bug ticket to WordPress as its not good to do any changes on the core files.
Hope they will reply me soon.

Thank you for your reply @obt28
I understand all you explained but the issue is even when default theme and just 3-4 default plugins are used so its WP core issue.
Any suggestions to fix in technical way?

• This reply was modified 1 year, 7 months ago by Ilian.
• This reply was modified 1 year, 7 months ago by Ilian.
• This reply was modified 1 year, 7 months ago by Ilian.

When i check the page via inspect elements it shows that is not full width but is boxed container width.
Check again in your settings theme panel as well as check if some specific width is added no matter you said you selected full-width.

hi
The best option is to revert back to the previous WP version in which the theme and the site works and then to check when the new update of the theme will come that is comptable with the latest WP version.
To revert back to previous WP version search for plugin- WP downgrade and use it.

hi
you need to change the page status to DRAFT or to change the page status to PRIVATE.
For DRAFT if Gutenberg editor is on you will see the link SWITCH TO DRAFT on the top right of the page.
For changing to PRIVATE on the right area when you are on the admin of the page there is VISIBILITY. click on it and change the status

• This reply was modified 5 years, 6 months ago by Ilian.

hi
i will try to help.
You have to add the fonts with there exact name which i see on the code above is not correct.
The correct one have to be :
h1, h2, h3, h4, h5, h6 {
font-family: ‘PoppitAndFinchSans’!important;
}

I added important mark for the fonts in case without it may not works and could be overrided from any other font styles and setups.

Hope that will works.
Please try.

RESOLVED.

we find a way to fix the issue that we had

Hi
You can hide that whole block of text and icons by adding below CSS code to your child theme CSS file

.wpt-tp-content {
display: none!important;
}

if the above not works try with that:

.wpt-tp-content-wrap{
display: none!important;
}

• This reply was modified 7 years, 5 months ago by Ilian.
• This reply was modified 7 years, 5 months ago by Ilian.