imillenium

Hi @rajeshml @ckadenge @anastas10s @carolm29

I have seen in the “Scheduled Actions” tab some actions of the Mailchimp plugin, can the problem come from there? Or do you think they are usual actions of the Mailchimp plugin?

https://prnt.sc/t6d_b0wX5EbN

Thanks!!!

Hi @ckadenge

I can’t disable the plugins, because my store is in production and I currently have a promotion. I will update the plugins and I will see if the problem persists.

Thank you very much for the reply.

Hi @anastas10s

Thank you for your response.

Our store is not connected to any CRM. We have contacted the developers of the shipping plugin and they tell us that the problem isn’t coming from their plugin. I think the problem isn’t coming from the payment gateways. The payment gateway plugins have updates and we have not updated them. We have been working with the same version for a long time and no error has occurred.

I am going crazy. It’s all very disconcerting.

Hi @carolm29

I recently deactivated the ratings plugin that creates a status. As you can see in the image I attached, now there is only the note that Woocommerce creates when it changes status.

https://prnt.sc/AEgNJY79rAEo

Hi @ckadenge,

Thank you for your response. That’s right, in my store two orders are created with origin “Web Administrator”.

https://prnt.sc/LBElAAuEOuS2

Hi,

Sorry, but it doesn’t work either. I attached a screenshot.

https://ibb.co/FsmbMTb

Hi,

I’m sorry, but the problem persists after inserting the code and purge all. You can see the video here.

Hi,

NBJHQOQD

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Next scheduled: 2024-06-10 09:20:22 +01:00<br>Options: ?<br>Notes: 90<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 45<br>Oldest: 2024-05-22 07:51:10 +0000<br>Newest: 2024-06-09 11:26:01 +0000<br><br>Complete: 12.303<br>Oldest: 2024-05-10 09:33:40 +0000<br>Newest: 2024-06-10 08:50:57 +0000<br><br>Failed: 242<br>Oldest: 2023-07-11 09:23:27 +0000<br>Newest: 2024-06-07 11:20:29 +0000<br><br>Pending: 10<br>Oldest: 2024-06-10 08:50:59 +0000<br>Newest: 2024-06-11 09:00:32 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-06-10 09:51:10 +01:00<br>

2024-06-05T22:08:06+00:00 Información 79.153.177.119::REQUEST customers::create--[{"description":"Customer for Order #185333","email":"m***[email protected]","address":{"city":"Barcelona","country":"ES","line1":"S*** 93, 6\u20191","line2":"","postal_code":"08005","state":"B"},"name":"Madeleine Granlind"}]

2024-06-05T22:08:07+00:00 Información 79.*****::RESPONSE customers::create--{"id":"cus_QEvrD****u","object":"customer","address":{"city":"Barcelona","country":"ES","line1":"S**** 93, 6\u20191","line2":"","postal_code":"08005","state":"B"},"balance":0,"created":1717625287,"currency":null,"default_source":null,"delinquent":false,"description":"Customer for Order #185333","discount":null,"email":"m*****[email protected]","invoice_prefix":"BFBEF815","invoice_settings":{"custom_fields":null,"default_payment_method":null,"footer":null,"rendering_options":null},"livemode":true,"metadata":[],"name":"M****ind","phone":null,"preferred_locales":[],"shipping":null,"tax_exempt":"none","test_clock":null}

2024-06-05T22:08:09+00:00 Información 79.***.119::REQUEST paymentintents::create--[[{"amount":4410,"currency":"EUR","description":"XLASH ESPA\u00d1A - Pedido 185333","payment_method_types":["card","link"],"payment_method":"pm_1PORzuB9***Wu3PcnwE","customer":"cus_QEv*****u","capture_method":"automatic","setup_future_usage":"off_session","metadata":{"customer_name":"Ma******ind","customer_email":"mad*****[email protected]","order_number":"185333","order_id":185333,"site_url":"https:\/\/xlash.es","wp_user_id":121448,"customer_ip":"79.153.177.119","user_agent":"Mozilla\/5.0 (iPhone; CPU iPhone OS 17_4_1 like Mac OS X) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/17.4.1 Mobile\/15E148 Safari\/604.1","products":"Xlash 3ml Serum Crece Pesta\u00f1as x 1, M\u00e1scara de Pesta\u00f1as Xlash x 1"},"shipping":{"name":"Mad*****ind","address":{"line1":"Sa*******iu 93, 6\u20191","line2":"","city":"Barcelona","country":"ES","postal_code":"08005","state":"B"}}}],{"idempotency_key":"pm_1PORzu*********cnwE_wc_order_DU43d4y1gMWtE"}]

2024-06-05T22:08:10+00:00 Información 79.******.119::RESPONSE paymentintents::create--{"id":"pi_3POS0***********n6P6tfS","object":"payment_intent","amount":4410,"amount_capturable":0,"amount_details":{"tip":[]},"amount_received":0,"application":"ca_ME1h******H7vAtz","application_fee_amount":null,"automatic_payment_methods":null,"canceled_at":null,"cancellation_reason":null,"capture_method":"automatic","charges":{"object":"list","data":[],"has_more":false,"total_count":0,"url":"\/v1\/charges?payment_intent=pi_3POS*******tfS"},"client_secret":"pi_3PO*********6tfS_secret_887epxrtjA8635Ls3f3lZgePH","confirmation_method":"automatic","created":1717625290,"currency":"eur","customer":"cus_QE********VOu","description":"XLASH ESPA\u00d1A - Pedido 185333","invoice":null,"last_payment_error":null,"latest_charge":null,"livemode":true,"metadata":{"customer_email":"mad*****[email protected]","customer_ip":"79.******.119","customer_name":"Mad*****ind","order_id":"185333","order_number":"185333","products":"Xlash 3ml Serum Crece Pesta\u00f1as x 1, M\u00e1scara de Pesta\u00f1as Xlash x 1","site_url":"https:\/\/xlash.es","user_agent":"Mozilla\/5.0 (iPhone; CPU iPhone OS 17_4_1 like Mac OS X) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/17.4.1 Mobile\/15E148 Safari\/604.1","wp_user_id":"121448"},"next_action":null,"on_behalf_of":null,"payment_method":"pm_1P***********u3PcnwE","payment_method_configuration_details":null,"payment_method_options":{"card":{"installments":null,"mandate_options":null,"network":null,"request_three_d_secure":"automatic"},"link":{"persistent_token":null}},"payment_method_types":["card","link"],"processing":null,"receipt_email":null,"review":null,"setup_future_usage":"off_session","shipping":{"address":{"city":"Barcelona","country":"ES","line1":"Sa******* 93, 6\u20191","line2":"","postal_code":"08005","state":"B"},"carrier":null,"name":"Mad*****ind","phone":null,"tracking_number":null},"source":null,"statement_descriptor":null,"statement_descriptor_suffix":null,"status":"requires_confirmation","transfer_data":null,"transfer_group":null}

Hi @carolm29,

I am attaching the information you requested. I am attaching the errors related to order 185333 that registered the error of being paid correctly, but Woocommerce left it as “Canceled”.

Thanks!!!!

Hi @carolm29

That’s right, the error only occurs with Stripe. We also have Paypal, but it only happens with Stripe.

I have been checking the orders that have failed and I can’t find any similarities. Neither in the products, nor in the card company or anything else. It’s all very strange.

https://snipboard.io/47L9CP.jpg

Hi,

I’m sorry, but that configuration doesn’t work for me. I am going to develop the batches without a plugin.

Thanks!

Hi,

I use ‘Discount Rules for WooCommerce – PRO’. The problem is that my cart considers the product batch as 2 items. I want the cart to consider it as a single item.

Thanks!!

Hola;

Efectivamente, al cambiar el tema a Storefront, los estilos se cargan perfectamente. Por favor, podría revisar qué está ocurriendo. Queremos comprar la versión pro de vuestro plugin, pero queremos que se solucione este error. Entiendo que en la versión pro también ocurrirá lo mismo.

Ya puede acceder. Muchas gracias!

Hola;

Veo en el foro que es un error que se repite. He contacto con el soporte de la plantilla y me comentan que la plantilla no tiene nada que ver con ese error. Por favor, necesito ayuda sobre este tema.

Gracias!