Douglas I. a11n

Hi @christopherplus, I am sorry to hear that newer updates are introducing bugs on your site.

This is not the experience we would love merchants to have so we’d love to look into this further for you. Please open a new ticket and one of our Happiness Engineers will closely examine the issues with the plugin on your site.

Hi @kellerancientart, thank you for the review. Currently, our extension does not support the Twint payment method. You can see the list of supported local payment methods in this guide.

I see there is an open feature request for it so I recommend upvoting it to increase its position on the development roadmap.

Hi @carinlockhart, I am sorry to hear that this is happening to your site.

I see you started another thread for this issue. I have replied with the next steps in that thread so I will close this one to keep the conversation in one thread.

Many thanks and we look forward to helping you resolve this issue.

• This reply was modified 1 month, 2 weeks ago by Douglas I. a11n.

Hi @carinlockhart, I am sorry to hear that this is happening to your site after you updated your Stripe plugin.

Due to the urgency of this issue, we’d like to take a deep dive into this issue for you and we may require some sensitive information about your site that should not be shared publicly. In this regard, I recommend you open a ticket with us and share the ticket here so we take a look at it for you.

We look forward to assisting you further with this issue.

Hi @werfewr, I am happy to hear that the plugin has been working perfectly for you since 2020. Thank you for leaving this stellar review. ??

Hi @supertomate, thank you for the review. I am happy to here that your migration from Sources to PaymentMethods has now been done. ??

Hi @pipdig, I am sorry to hear that you have been having issues with the plugin and have moved to another author’s plugin.

While we may have had some bugs pop up over the course of the year (now fixed), this was due to the major changes we made to our plugin to meet modern standards. These changes have also made using our plugin easier and payments more secure.

If you reached out to us regarding your specific issue, we would have been happy to look into it for you.

• This reply was modified 2 months, 1 week ago by Douglas I. a11n.

Hi @hans410947, thank you for the stellar review. I am happy to hear this plugin works well for you and the issue you had have now been fixed. ??

It is our pleasure. ??

Hi @tcmorita, @kody8vcj8391c, and @hans410947. This is to confirm that this issue has been fixed and released in Stripe version 8.6.1. We have gotten confirmation from some merchants that the new version worked for them and I hope it works for you too.

Furthermore, if updating to this version helps resolve the problem, would you mind changing your rating from a 1-star to a 5-star as leaving at that affects our overall rating? I appreciate your patience while we worked on this issue.

Hi @medran, I am sorry to hear that the coupon field keeps getting hidden when you use the Stripe extension.

It sounds like you have been in touch with us over a ticket and we were being sent to the theme creator. However, the theme creator says it results from a script loaded in the latest version of the extension. In this case, we’d like to take a closer look at this. Can you share the ticket ID with us so we can investigate this further?

Hi @pten111, I am sorry to hear that this happened to your site. I was not able to find a report on our end that is similar to what you experienced.

We’d like to look into this issue further for you.

I will go ahead and mark this ticket as solved. Can you open a ticket with us for this issue so we can look into it on our end? We look forward to assisting you further with this issue.

Hi @pmrvkr, I am sorry to hear that.

I have seen the issue and our developers are looking into it. Since fixes are prioritized based on its impact on customers and if there are no workarounds, this may not be fixed so quickly. However, it will be looked into in the shortest possible time.

If you have any more issues, feel free to open a ticket with us and one of our Happiness Engineers will respond to you right away.

Do have a nice day!

Hi @pmrvkr, thank you for your review.

Seeing that you gave the plugin a 3-star rating, can you please let us know what you think we could have done better? This will go a long way in helping us improve the plugin in future updates. ??

Hi @sandyc1115, I am sorry to hear that you are missing sales on your site for some unknown reason.

We will be happy to help you figure out what the issue could be and if it is indeed from the Square extension. Can you open a ticket for this issue and one of our Happiness Engineers will respond to you right away.