Douglas I. a11n

Hi @stefankroesbergen, I am sorry to hear that the fix “Prevents orders purchased using a 3DS card being stuck as “pending payment” for stores with the Legacy Checkout Experience setting enabled.” in version 8.3.1 did not work for you and instead made matters worse.

We’d like to look into this for you to see if we need to forward this to our developers. Can you open a ticket for this issue? If you already have a ticket with us, can you share the ticket ID so we look into this for you?

On a side note, is there a reason why you’re still using the Legacy Checkout Experience? Please note that it is recommended to switch to the new checkout experience as the Legacy Checkout Experience is using the Source API that Stripe will be shutting down and will soon disable non-card payment methods that still use it. This could leave your customers with fewer payment options.

Hi @strategio and @jtleathers, I completely understand your concern and indeed this feature is preferred by some.

However, removing the ability to enter stripe keys manually is intentional and does not prevent store owners from connecting their Stripe accounts in test mode. In fact, it makes it easier and safer as you cannot connect a Stripe account that you are not logged into. Please note that security is important and should be prioritized in all cases.

Also, you can connect multiple sites to your Stripe account so having one website used for test purposes should not be a problem.

I hope this helps clarify things.

Hi @daphnetalbot, thank you for sharing the link to the issue thread with me and for confirming that you are not willing to continue pursuing this issue at the time. If you encounter this issue again, feel free to open a ticket with us and one of our Happiness Engineers will respond to you right away.

Do have a nice day!

Hi @daphnetalbot, I am sorry to hear that this is happening to your site. I checked on our end and was unable to find a bug report that matches your issue. The closest issue I could find was that of the Square Gift Card image being added to merchants’ sites which was confusing in some cases as they did not add the image themselves.

If this images is being largely duplicated on your site, then it is specific to your site and we will be happy to look into this further for you. Can you share the ID of the ticket from your previous ticket with me so I can take a look at it?

Hi @dividendninja, I am sorry to hear that your site crashed after updating it in May. When updates break a site, most times it is due to a conflict with another plugin.

However, we noticed an error in that release and fixed it in the new version 8.3.1 which has now been released. You can update the Stripe plugin to see if that fixes your issue. If the issue persists, feel free to open a ticket with us so we can look into this further for you.

Hi @fhmomo, my apologies for the mixup and thanks for pointing that out.

Nonetheless, the reply is the same. If you need a specific payment method added to your site, you can reach out to us in a ticket and we will advice on what payment gateway to use to achieve that.

Hi @bamsyamann, I am sorry to hear that you are having issues with saving your Stripe settings.

Since we cannot offer support in reviews, can you open a ticket with us for this issue and one of our Happiness Engineers will respond to you right away.

Hi @david280789 thank you for the review. I am happy to hear that everything works fine for you. ??

Hi @bncpeter, I am sorry to hear that you found our plugin difficult to set up. We are always happy to assist with any issue regarding this plugin.

Please feel free to open a ticket with us and we will help you with any issue regarding this plugin.

Hi @catsman, thank you for the stellar review. I am happy to hear that our plugin works well for you and you found our support helpful.

We are always happy to help if need us. ??

Hi @brianfoxxrcom, thank you for the stellar review. I am happy to hear you found our support helpful.

We are always happy to help ??

Hi @fhmomo, thank you for the review and I am sorry you feel this way about the Square extension.

I would like to note that Square extension can accept payment via Card Payments, Digital Wallets (Apple Pay/Google Pay), Gift Cards, and CashApp Pay for US merchants/customers.

If you need a specific payment method added to your site, you can reach out to us in a ticket and we will advice on what payment gateway to use to achieve that.

Hi @smgdarien, thank you for the review and I am sorry to hear that you feel this way about the Square extension.

While you made some valid points about some features not being available like the Square Loyalty and the inability to have more than one location on the site, we know this is an important feature and it is in our development roadmap.

We are always happy to get feedback from merchants like yourself as it helps us improve our extension. I will share this feedback with our developers as well.

Hi @icrashrcfoam, I am sorry to hear that this happened to you. We are always available to assist with issue like this.

Since we do not offer support in reviews, I recommend opening a ticket with us for this issue so we look into it for you.

Hi @jediarchives, I am sorry to hear that this happened to your site. We are always available to help with issues like this.

Since we do not offer support in reviews, I recommend opening a ticket with us for this issue so we look into it for you.

We look forward to assisting you with this issue.