Douglas I. a11n

Hi @rangrage, thank you for the feedback. I am happy to hear that you found our support helpful. We’re always happy to help ??

Hi @leopard330, thank you for the feedback. However, this review is inaccurate as the Stripe plugin has always had the ability to use Payment Elements, which replaces Source API when you activate the updated checkout experience.

Also from version 8.0.0 released last month, everyone who connects Stripe to their site via this plugin automatically uses Payment Elements while merchants who were previously connected via the Source API can switch by enabling the updated checkout experience.

I recommend reaching out to us for clarification in the future before leaving a review as it could mislead others.

Hi @woodypad, thank you for the review. I am happy to hear that we were quick to resolve your issue.

If you need help with anything else, feel free to reach out again and we will be happy to assist you with it. ??

Hi @goch, thank you for the stellar review. I am happy to hear that this extension works perfectly well for you and you find our support reactive. We are always happy to help ??

• This reply was modified 8 months ago by Douglas I. a11n.

Hi @kaity123, I am sorry to hear that you were affected by the duplicate configure link bug. We currently have an open bug report for this issue and our developers are looking into it.

I would like to note that the duplicate configure link issue is not meant to affect the settings including the location selection field.

Since we can’t offer support in reviews, please open a ticket with us regarding this issue so we can look into it for you.

Hi @kenjimcauliffe, thank you for the stellar review. I am happy to hear that the Square extension works for you and you are pleased with it.

My one request is the addition of the ability to pay via Square Gift Cards in the block based checkout, as this is currently preventing me from using the block checkout on a couple sites.

There is good news regarding this as it is being worked on. You can subscribe to the GitHub issue to get notified when this is closed. Once it is closed, keep an eye out for the next release of the plugin as it could be included in it.

Hi @dev11webby, thank you so much for the stellar review. I am happy to hear that this plugin is working well for you.

Regarding the Link by Stripe issue, it would be good to note that in addition to the site requirements here, Link by Stripe works for accounts that also meet the requirements below as mentioned in this guide:

• Your store be able to accept payments in USD.
• Your Stripe account is based in the United States.

If your account meets these requirements and it is not working for you, feel free to open a ticket with us and one of our Happiness Engineers will be happy to assist you with this issue.

Do have a nice day!

Hi @grinndaddy, thank you for the stellar review. I am happy to hear that the Square extension has been working perfectly for you.

If you ever need our help, feel free to open a ticket and one of our Happiness Engineers will respond to you right away.

Hi vomoyi, thank you for the review. I am happy to hear that our Stripe plugin works well for Subscriptions on your site.

Regarding the font styling, we would like to hear more about it so we see if this is something we can help you with. I recommend opening a ticket for this issue and one of our Happiness Engineers will respond to you right away.

Do have a nice day!

Hi @hekreates,

Thank you for the review and I am sorry to hear that you had to change to another Stripe extension after 5 years of using ours.

It would be good to note that we are always available to support you if need help with this extension. Feel free to open a ticket with us and one of our Happiness Engineers will respond to you right away.

Hi @ctwatty, I am sorry to hear that your customer was affected by this issue.

Hopefully i can convince them to migrate off of WC and WP forever, because this is what the WP community stands for, a monument to mediocrity.

I understand how frustrating this must be but I assure you that stability is one of our top priorities for this extension. We try to ensure that errors like this don’t come up and are addressed swiftly when if they do.

Our developers got wind of this issue and have released an alpha version of Stripe version 8.0.1 which fixes this issue and can be downloaded here: https://github.com/woocommerce/woocommerce-gateway-stripe/releases/tag/8.0.1-alpha

Hi @jmccallweb, I am sorry to hear that you found the support on the www.ads-software.com forum terrible.

If you need help with anything regarding this plugin, feel free to open a ticket with us and one of our Happiness Engineers will respond to you right away.

Hi @estragital, I am sorry to hear that our Stripe plugin did not work as you expected. We will be happy to assist you to get this working.

If that is fine with you, please open a ticket with us and one of our Happiness Engineers will respond to you right away.

Regarding the Meses Sin Intereses payment method, while our plugin may not be compatible with it, we have other additional payment methods that may be helpful.

Hi @jacobwonder, I am sorry to hear that the credit card fields is only showing on the logged in admin’s screen but not other screens.

I have tested this and I am unable to replicate this on my end. Since we cannot offer support in reviews, can you open a ticket with us so that we can look into this further for you?

We look forward to assisting you further with this issue.

Hi @creationnation, thank you for the review.

Your concerns are indeed valid and it looks like others feel the same way about your selective sync point. You can see that in this feature request. I recommend adding your vote it to help our developers know that this feature is needed by more people.

Regarding the second point about using some sort of secondary ID/key to sync square products besides SKUs, I was not able to find an open feature request for this. I recommend opening a new feature request for it so our developers can have this in their development plan.

We are always happy to receive feedback as they help us improve the product and make it meet the needs of more merchants.