Douglas I. a11n

Hi @abubasel, thank you for the nice review. I am happy to hear that our plugin meets your needs and you liked our support experience. ??

Hi @mitchellk, I am sorry to hear that you are having some issues with the Payfast extension.

Since we cannot offer support in reviews, can you open a ticket with us so we can look into this for you?

Hi @robin710, thank you for the review. You mentioned that the Stripe plugin is still unsafe after the updates.

Can you tell us your experience with this plugin so we can have a better understanding of review? This can also help us make the plugin better and safer for other merchants.

Hi @cheets_uk, I completely understand how frustrating this must be for you. We would like to take a closer look into this issue for you. Can you open a ticket with us for this issue so we can investigate it further?

We look forward to assisting you further with this issue.

Hi @domdada,

We would like to look into this issue further for you.

Can you open a ticket for this issue and one of our Happiness Engineers will respond to you right away. Feel free to share the ticket ID here so I can check it out as well.

Hi @inspired888,

I am sorry to hear that you had some issues when using the eWay plugin. We will happy to forward your concerns to the development team to see how it can be resolved.

Please open a ticket with us about this issue and one of our Happiness Engineers will respond to you right away.

Do have a nice day!

Hi @smgdarien, I am sorry to hear that you had a card testing attack on your site when using the Stripe payment gateway.

The plugin relies on Stripe’s radar fraud prevention to guard against things like this. We will be happy to look into this further for you. Can you open a ticket for this issue and one of our Happiness Engineers will respond to you right away.

Hi @domdada, I am sorry to hear that this is happening on your site. Can you confirm that you have the Gift Card feature enabled using the steps in this guide?

Hi @rafaelzrt,

I just got to your ticket and I have sent you a reply on what I think could work for your site.

I hope this helps. ??

Hi @rafaelzrt, thank you for confirming.

You are right that the plugin cannot provide the Stripe connect functionality. However, we may be able to help achieve your goal of automatically paying vendor commission from your marketplace site via other means and payment gateways.

Since we do not offer support in review threads, can you open a ticket for this and share the ticket ID here so we continue our conversation there?

Hi @tigmewp, thank you for this awesome review. I am happy to hear that the PayFast plugin is working well for you and you found our support to be excellent.

We are always here to assist you if need assistance with anything else along the way. ??

Hi @rafaelzrt, thank you for the review and I am sorry to hear that you got bad technical support.

While the Stripe extension does not handle functions like Stripe Connect, it supports the use Google/Apple Pay on your site along with other payment methods like SEPA, Stripe Link, giropay, and lots more.

I am curious to know if you were seeking support on Woo.com or on Stripe. If the latter is the case, it is best to note that the extension is supported by Woo.com. If you need help with this, feel free to open a ticket and one of our Happiness Engineers will respond to you right away.

I hope this helps clarify things.

Best,
Douglas

• This reply was modified 12 months ago by Douglas I. a11n.

Hi @rockpeach, I am sorry to hear that the Stripe extension stopped working on your site in the last few months. Based on what you described, it is best to reset your API keys and ensure that your webhooks are connected properly.

Since we cannot offer support in reviews, please open a new ticket with us and one of our Happiness Engineers will respond to you right away.

Hi @frankbiganski,

Thank you for this stellar review. I am happy to hear that the Stripe extension has been a big part of your photography website’s growth. We are always here to assist you if need any help with this plugin at any point in time.

Best,
Douglas

Hi @tlmrod, thank you for the awesome review. I am happy to hear that you found our support helpful. ??