Douglas I. a11n

Hi @tlmrod, thank you for the awesome review. I am happy to hear that you found our support helpful. ??

UPDATE: The Google/Apple Pay payment option has been removed from the UPE section when the new checkout experience has been enabled in Stripe version 7.7.0.

It will continue to display at the top of the page as it does in the old checkout experience.

Hi @aleksiev,

I am sorry to hear that you are having issues with the Stripe extension.

Since we cannot offer support in reviews, can you open a ticket with us and one of our Happiness Engineers will look into this for you.

Hi @aryaahmadian,

I am sorry to hear that you had a bad experience with the Stripe extension. Your feedback is important to us as it helps us to improved this plugin.

Can you tell us more about your experience and what issue you were having with this plugin?

Hi @chrismitchell,

This is to notify you that we just released Square version 4.3.1 which includes a fix to an issue that sounds similar to the one you mentioned.

Please update your Square extension to apply this fix.

Hi all,

This is to notify you that this issue has been fixed and released in version 4.3.1. Please update your Square extension to resolve the issue.

Hi @satindersingh,

I have taken a look at the logs and it looks like you are affected by this bug. I have asked the developers for a possible ETA or a workaround and will add to the GitHub thread.

I recommend following the issue in GitHub so that you do not miss this information and workaround.

Hi @zimdin12, I am sorry to hear that you are having the same issue.

We are happy to look into this for you but we cannot offer support on reviews. Can you open a ticket with us so we can look into this further for you? We will be looking forward to assisting you further with this issue.

@wood1e, the switch is understandable given the circumstances. I hope all is sorted now.

Hi @vincentrider33, I am sorry to hear that you had difficulty getting support for your lost Rs 2,00,000.

We would be happy to look into this for you but we cannot offer support in reviews. Please create a support ticket and share more information about this issue in the ticket so we can help you further with it.

Hi @simooo,

I completely understand. Since this is something that I cannot replicate on my end, there is a possibility that it could be something caused by your theme or a plugin on your site.

Since we do not have access to test further and you have a workaround that works, I think this is good for now.

I would go ahead and mark this thread as solved. If the issue comes up again, it would be best to do a full conflict test to see find where the issue is coming from.

All the best! ??

Hi @gb24,

I totally understand that this is not the response you were looking for. If you are looking for another payment method that allows in-person payment, I recommend using WooPayments which works with Woo In-Person Payments.

It is important to note that Woo In-Person Payments is only available for stores based in the U.S., Canada, or the U.K.

Hi @gb24, it seems there is some misunderstanding around JsonMapper, php.ini and the? opcache.save_comments config. The following info from the team should clarify:

This is what the dependency looks like:

WooCommerce Square > Square SDK > JsonMapper > php.ini > opcache.save_comments

“But the JsonMapper issue was fixed? Why is it happening again?”
Previously when opcache.save_comments was disabled, there was a fatal error that was thrown by JsonMapper, which was visible upon the activation of the Woo Square plugin.

This fatal error was later fixed and handled within JsonMapper, so that hosting providers that have opcache.save_comments disabled or if the access to php.ini was blocked, the fatal error could be gracefully handled.

In Summary:

• The Square SDK is built using JsonMapper.
• JsonMapper still strictly relies on the access to the php.ini file.
• JsonMapper still strictly relies on the value of the opcache.save_comments configuration.

Conclusion :

Woo Square will not work if:

• opcache.save_comments is disabled by hosting providers
• Hosting providers prevent from accessing the php.ini file.

JsonMapper is a dependency of the Square SDK which the Woo Square plugin uses. Even if there were an alternative, we doubt if we could do anything about it from Woo Square.

I hope this helps clarify thing. Please let us know if you need further assistance.

Thank you for clarifying further @andalusianworld.

If you are referring to accepting payment in your physical store using the in-person person payment method, it would be good to note that this can be done with Square but would require the Square POS.

I would be happy to share more details about this with you but since we cannot offer support in the review thread, I would recommend creating a support ticket so we can discuss this further. ??

Hi @accelmovil,

Just to get a better understanding, you got the error message on an order on your site. Am I right?

If so, the Generic Decline error code means that Square is declining the customer’s payment method because the issuing bank is declining to authorize the card. You can see more about that in this Square forum thread.

It would be good to note that it is best to reach out for support about issues like this before proceeding to leave a negative review as it could be misleading to others.

I hope this helps clarify things. If this issue is affecting other orders, please open a support ticket and we will be happy to assist you further.

Hi @tsso0120,

I understand your concern about the auto-updates.

It would be good to note that for any software or plugin to stay valuable and secure, constant updates need to be made. In our case, we actively seek out possible vulnerabilities in our extensions (especially payment-related extensions) and release fixes for them ASAP to ensure that merchants are not affected by them.

I understand that you would like to be notified of these updates rather than it being auto-updated hence your server setup to block all updates. However, these auto-updates help keep the site of merchants secure including those who may miss the update notifications or emails.

I hope this helps clarify things. ??

• This reply was modified 1 year, 1 month ago by Douglas I. a11n.