Douglas I. a11n

Hi @kambro, thank you for the feedback. I am happy to hear that you have been using the Stripe Payment Gateway extension for 7 year now with any issues.

If you ever need support for this extension, please know that we are always here to assist you with it.

Hi… Stripe has confirmed that some stores were impacted by excessive rate limiting applied by Stripe’s systems and that the situation should be solved. Stripe only sent communications to accounts that exceeded 20 transactions during the time frame where the excessive rate limiting was applied.

If you have questions you can reach out to Stripe and give them the incident identifier B3U0QUFAO.

Hi @eecflt41599, I am sorry to hear that you got a lot of disputes on your account after the order was shipped.

I understand how frustrating that can be. It is important to keep in mind that raising disputes on transactions is completely at the discretion of the card owner.

I will like to have a better understanding of what happened. Did you get multiple orders from the same customer within a short period of time (like card testing) or were these regular orders that were disputed by the buyer? Did they also state the reason for the dispute?

We will be happy to assist you further with this issue.

Hi @wodobo, thank you so much for your sterling review.

I am happy to hear that Stripe has been your most preferred payment gateway for most of your website projects.

But if you’re going to use a site that needs the manual orders plugin by Ignite Woo, then you’ll want to use the other Stripe plugin by paymentplugins.com. But for everything else, this plugin in awesome!

I took a look at the features of this plugin and I noticed we have something similar. You can check if the Shop as a customer for WooCommerce extension can do the same things the manual orders plugin by Ignite Woo does.

There is a video on the product page that explains how the plugin works.

Hi @kaleemabbasi,

This is just to let you know that this issue has been fixed in the newly released Square version 3.8.1. You can now update Square to that version.

Hope this helps.

Hi @rvanhoose, thank you for confirming that updating to the most recent version helped resolve the issue.

Do have a nice day.

• This reply was modified 1 year, 7 months ago by Douglas I. a11n.

Hi @marciek, thank you for the feedback. I am happy to hear that you we were able to work with you to resolve your issue and that you found our team to be responsive.

We really appreciate your feedback and please do not hesitate to reach out to us again if you ever need further assistance. We are always happy to assist. ??

Hi @chrissk, I am happy to hear that the Eway Gateway plugin works seamlessly for you and that you found our support helpful.

We appreciate your feedback ??

Hi @khelian, Thank you for your feedback.

I am happy to hear that you find the WooCommerce extension to be a great solution for a quick start for local stores along with our themes and payment gateways.

We really appreciate the review. ??

Hi @sabahath,

Thank you for your feedback. I am happy to hear that we were able to help you resolve your in a short period of time.

If you need help with anything else, please feel free to reach out to us again. We are always happy to help ??

Hi @marcwp7, Thank you for your feedback. I am happy to hear that the Stripe plugin is useful, easy to us, and that you find our support great as well.

If you need help with anything regarding this plugin, please do not hesitate to reach out to us and we will be happy to assist you with it. ??

Hi @worldofworld, thank you for the feedback. I am sorry to hear that your account got blocked after making a test order to yourself.

We will like to look into this further for you. Just to clarify, was it Square support that you contacted? If so, can you create a ticket with us here and share the response you got from them with us?

We look forward to assisting you further with this issue.

Hi @nicolosim, thank you for the feedback. I am happy to hear that you were able to resolve your problem with Roxy’s help.

If you need help with anything else, please do not hesitate to reach out again. ??

• This reply was modified 1 year, 8 months ago by Douglas I. a11n.

Hi @alihosseini33, I am sorry to hear that you are having an image loading problem with WooCommerce 7.4

Is the image a product image? If it is, can you share a link to the product so that we take a look?

Also, have you tried using a default theme like Storefront or Twenty Twenty, and deactivating all plugins except WooCommerce to see if the issue persists?

Hi @yurbshop21, thank you for the feedback. I am happy to hear that you find our support to be great always.

If you need assistance with anything else, please feel free to reach out to us and we will be happy to assist you with it. ??