Inavii

Hi @t5tech

Thank you for the wonderful review! We’re thrilled that our Pro plugin meets your expectations and allows you to easily manage Instagram accounts on your business websites. We also appreciate your kind words about our customer service – we always strive to be as helpful and responsive as possible.

Your satisfaction is our top priority, so don’t hesitate to reach out to us in the future if you have any questions or need further assistance.

Hi @omgbestdevfreak

Thank you so much for your wonderful review! We’re delighted to hear that you find the Inavii Social Feed plugin user-friendly and easy to integrate with your Instagram account. It’s fantastic to know that the plugin’s intuitive design has made it accessible for everyone, regardless of technical expertise.

We’re thrilled that the seamless integration and quick setup have helped keep your website visually engaging and up-to-date. Your kind words and recommendation mean a lot to us. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. Thank you for your review and for choosing Inavii Social Feed!

Hi @pszkaradek

Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re enjoying the plugin and that it has everything you need. It’s great to know that the integration with Elementor has been a game-changer for you.

We’re also delighted to hear that our team at Inavii could assist you in creating a unique setup for your e-commerce website. Your kind words mean a lot to us. If you ever have any more questions or need further assistance, please don’t hesitate to reach out.

Hi @agenciafisher

Thank you for contacting us!

There may have been a temporary issue with the Instagram API. Please try connecting again.

If the problem persists, please contact us using the form on our website.

Hi @placidmanc,

I noticed that I have not received a reply to my previous messages. Due to inactivity, I will have to close this support ticket.

If you still encounter problems, or have new questions about the plugin, please don’t hesitate to open a new support ticket. I would be happy to assist you.

Thank you for your understanding, and I hope we can resolve any future issues that may arise.

• This reply was modified 5 months, 3 weeks ago by Inavii.

Hi @ryujiasotome,

Thank you for contacting us!

Reels are displayed in the plugin and can be displayed in connection with both a personal profile and a business profile.

You may be experiencing another issue with the reels on your site. It could be a collaborative post.

It is possible to show collaborative posts in your feed if these two requirements are met:

1) You must be the original author of the post. If you were invited as a collaborator on the post, Instagram’s API unfortunately will not include the post when our plugin requests the posts from your feed.

2) You must be using an Instagram Business Profile connection. When you use a Personal account connection, Instagram’s API does not include Collab Posts.

If you have other issues with Reels that are not related to collaboration posts, please contact us form on our site.

Hi @placidmanc,

Thank you for your report. After analyzing the interaction between the Inavii for Elementor Social Feed and Advanced Custom Fields: Image Aspect Ratio Crop plugins, we were unable to replicate the problem you described.

To help us investigate further, please provide the following information:

• The URL of the page where the issue occurs.
• Screenshots of the error.
• Versions of both plugins.
  

If you prefer not to share this information publicly, feel free to contact us through the form on our website.

Hi balcsi78

I noticed that I have not received a reply from you to my previous messages. Due to inactivity, I will have to close this support ticket.

If you still encounter problems or have new questions about the plugin, don’t hesitate to open a new support ticket. I’ll be happy to help you.

Thank you for your understanding and I hope we can resolve any future issues that may arise.

Hi balcsi78

I hope this message finds you well. We haven’t heard back from you regarding the issue with the white arrow above the Instagram video on your website, which you reported to our support team.

As suggested in our previous communication, we recommended clearing the cache via your caching plugin to see if it resolves the issue. We’re eager to ensure that everything is functioning smoothly on your end and would greatly appreciate it if you could update us on your current situation.

Thank you.

Hi balcsi78

Thank you for contacting us and using our plugin.

After carefully checking your site, we were unable to identify the described issue with the white arrow above the Instagram video. Additionally, we noticed that you are using a caching plugin. If the problem still persists, please try clearing the cache using the caching plugin you are utilizing.

Please let us know if clearing the cache helps resolve the issue. We are here to assist, so if you continue to experience difficulties, please do not hesitate to contact us further.

Thank you.

• This reply was modified 7 months, 3 weeks ago by Inavii.

Hi SimonBVynl

Thank you for your positive review and kind words about our support!

We are glad that you are satisfied with both the plugin and the promptness of our assistance. If you have any questions or need further support, please do not hesitate to contact us. We are here to help! ??

Hi garth050

Thank you so much for taking the time to leave us this 5-star review! We’re glad to know that we were able to help.

If you have any other questions or face any issues in the future, please don’t hesitate to reach out ??

• This reply was modified 8 months, 3 weeks ago by Inavii.

Thank you very much?@juliablasl?for the 5 stars and great feedback

Thank you very much @suejzi for the 5 stars and great feedback

Thank you for the 5 stars, @nathan10893

It means a lot to us ??