indigopaths

I have been on cpanel and really don’t understand what I’m doing. webhostinghub support has been good so far so hopefully they will be able to sort me out.
That’s tomorrow’s job!
Thank you very much for your help and promptness.
Carine

Thank you James for taking the time
I will (cautiously) try 1. and 2. as, with my lack of knowledge, I don’t want to create an ever bigger pb.
Can I just check that I do this via cpanel not via my WP site?
My webhost should be fine as my other 2 sites are wit them also and the file size ‘normal’
Carine