inezcornell

Hi do you have any update for me or anything I can check in the settings?

Yes, all browsers and different computers (desktops and laptops)

Seems to be resolved, please ignore!

There are no errors shown?

Thanks – when will this go live, and how will I know?

Yes I can do, but can you explain how I do that please?

Hi

We’ve disabled the Live Chat plugin on our live website whilst we try to investigate. We’re going to attempt to test on our staging site instead.

Have you had anyone else report a similar issue or mention any plugins that aren’t compatible?

Thanks
Inez

OK thank you – I will take that information to our website support contact and see what they say.

Thanks
Inez

Morning

How did you set the option to “no maximum”? Are you referring to the “Number of chat rings” option under Settings -> Advanced Features? – Yes, but I’ve now tried setting it to 20 and it gets the same results (one cut off ring)

Regarding the 429 error you are getting, are you using Cloud chat server mode or On-Premise? – We’re using ‘3CX High Performance Cloud Servers’. Could the plugin be affecting server performance causing timeout issues?

Thanks
Inez

It’s actually only ringing once and then stopping, even though I’ve set to ‘no maximum’ on the rings?

Also, it is crashing WP often and giving a 429 error. Is the plugin upsetting the WP back office?

Thanks
Inez

Thank you, I believe this is resolved.

DO you have any user training guides I could have?

Please could you give me the full url – would it be:

https://www.radleys.com/wp-content/plugins/wp-live-chat-support/includes/sounds/general/directory

Thanks
Inez