ingasupranovich

Hi, Thomas
Thanks for reaching out.
We have a look to fix the conflict. I’ll get back to you a bit later

Hi, @kongamato9
Thanks for reaching out.
Currently, there is no way to make chat widget bilingual, but you can specify greeting in both languages e.g. “Hi! How can we help you? / Добрый день, как я могу вам помочь?”
In the web version, you can build a bilingual bot based on language and once someone hits “Continue as ..” we receive from the Facebook locale of the user and you can navigate users to correct language dialogs based on it.
You also can email questions to [email protected] about building a bilingual bot.

• This reply was modified 5 years, 9 months ago by ingasupranovich.

Hi, @directnetstores
Disconnecting/connecting Facebook page should be enough to fix it, deactivating/reinstalling is also an option since it prompts reconnect FB page.

Hi, @mvmtmatters
I replied you in a previous request: page source is missing MobileMonkey script, please try to disconnect/connect Facebook page (without connect scrip is not installed) and after this check if the script was installed to website.

Hi, @mvmtmatters
Thanks for reaching out.
I checked your website and see that there is no script installed, you can view the page source and search for ‘mobilemonkey’.
The script usually looks like ‘<script async=”async” src=”https://static.mobilemonkey.com/js/1636925333044531.js”></script>&#8217;.
If you installing the plugin it should be automatically added to your website.
Please try to disconnect/connect Facebook page (without connect scrip is not installed) and after this check if the script was installed to website.
Get back to me if you still experience the issue or email on [email protected]

Hi, @d4b
Thanks for reaching out.
We add Polish locale in the future deliveries but looks like not earlier than in some weeks.
You could use English locale as of now and later I can update you once we ship Polish locale.

Hi, @cabezonx
The issue is currently being looked at by our developers.
This one is not easy to reproduce and we looking the solution to fix it.
You mentioned that the plugin was re-installed, did you manage to connect the same FB page as before? Do you see the same error when connecting FB page?

@filipfarek, that is strange. I know you did it, but please, could you verify one more time click on WP-Chatbot icon in the left side menu -> step 3 -> find Messenger language -> select Czech -> click Save Changes.
If that won’t work for you and if possible you can send email to our [email protected] with admin credential to your WP so that we could check all settings.

Hi @filipfarek ,
I just checked and see that chat widget is translated to Czech.
1. Make sure you have the latest version of WP-Chatbot plugin. Go to Installed Plugins -> find WP-Chatbot -> hit Upgrade now.
2. After this click on WP-Chatbot icon in the left side menu -> find Messenger language -> select your language -> click Save Changes.
After this the changes will be applied, if you still see another language it might be cache affecting so try to repeat in incognito mode.
see screenshot

• This reply was modified 5 years, 10 months ago by ingasupranovich.

@oldtimerstau , @directnetstores, the new version was released and it should fix the issue.
Please, upgrade to the newest version of WP-Chatbot plugin.
You can do that in Plugins -> Installed plugins -> find WP-Chatbot -> hit Upgrade Now.
Let us know if you have any issues.

Hi, @bakoline
Want to notify that the conflict is removed for the latest Wp-Plugin upgrade.
Please go to Installed Plugins -> find WP-Chatbot -> upgrade now to the latest version.

Hi, @bakoline
We are looking if we can fix the conflicts between plugins.
I will get back to you.

Hi, @slimpixel
You can edit the code of your website (not plugin) to add more space.
Please, try add tthis code to style.css

@media screen and (max-width: 600px) {
#page-container {
padding-bottom: 100px;
}
}

Hi, @kendavies
The issue might be fixed if you upgrade the WP-Plugin to the latest version 4.0.9.
To do so, go to Plugins -> Installed Plugins -> find WP-Chatbot and hit upgrade now.
Let me know if that helped or if the issue still persists for you.

Hi, @sorich
The issue will be fixed with next patch we’re going to release this week.
Please upgrade your WP-Plugin to the newest version at the end of the week.

• This reply was modified 5 years, 10 months ago by ingasupranovich.
• This reply was modified 5 years, 10 months ago by ingasupranovich.