ingasupranovich

Hi, @ihas5088
Please email us at [email protected] as we need to make sure you are the Owner of the account.
Please mention page name and your name in the email and our CS specialists provide you with instructions on how to disconnect the page.
Waiting for your reply, thanks!

Hi, @mrsellshomes
Thanks for the info, it seems like there might be some incompatibility with other plugins.
To deactivate WP-Chatbot you can remove if via DB or by using FTP connections, article for ref https://support.managed.com/kb/a2094/how-to-manually-disable-a-wordpress-plugin.aspx. This will ensure that your Plugins page is accessible.

For us to debug the issue, please provide a list of all installed WP plugins that you have.
Also, please send a screenshot of the current behavior that you see.

You can email us at [email protected] and attach the plugins list and screenshots. Please mention in the mail to forward this email to Inga.
Thanks.

Hi, @stelios1234
It already is working this way.
A new user comes to the website and receives a welcome message.
Then they close the tab with the website and after some time come back – if they open chat then it will start a new session and show welcome dialogue.

So basically a new session has to be started, and two things are required: the user closed the website and the user returned back after some time

Hi, @stelios1234
Do you experience any issues with a repetitive question or do you want to use a feature that would resend the same question again?
Because we do have a feature that resends the question after a certain time, though it is a paid feature and not enabled by default

If you experience any issue, please provide details: contacts name who received duplicate

@stelios1234 try if that working for you now
I made an update to our backend

@stelios1234, Δοκιμη UN is that your page name?
Made an update for it.
Give it a try now

@stelios1234 to check your settings I need to know what is your website, please provide the URL

Hi, @stelios1234
What is your Facebook page link or website address? You can edit the pervious message to provide it pivately

Hi, @quadlayers
There is an option to hide widget for returning users on the website.
1. Open https://app.mobilemonkey.com/
2. Go to Chatbot -> Chat Starters -> Website Chat
3. Find Step 4 and uncheck Returning visitors
https://monosnap.com/file/mQw3N12F0jMEqHA3EEINZwNOe9EerO

Hi, @quadlayers
The link is displayed for all pages on the Free plan.
So to remove the link you need to upgrade to any paid plan.
It also would be removed on page disconnect.

Hi, @jdmacdiarmid
Facebook does not provide an option and highly suggest not changing the default position.
FB docs: https://monosnap.com/file/G8BnZk8sdkymJ1afbVaGnbrFG5kVNM

The won’t be an option in the WP-Chatbot to change the position until FB changes its recommendations.
It is possible to move the chat widget to the left with CSS, though it is not recommended as issues may occur. The plugin has lots of moving parts and some of them may be rendered incorrectly especially if FB makes some changes.

You can use this to move to the left

iframe[data-testid="bubble_iframe"] {
  left: 12px; 
  right: auto;
  }

iframe[data-testid="dialog_iframe"]{
  left: 4px;
  right: auto;
}

• This reply was modified 4 years, 5 months ago by ingasupranovich.

@monsur,
All you need is to connect a page, and that’s it.
There is no info about linkbacks because this is not needed.

Hi, @monsur
The source code should contain the script:
<script async=”async” src=”https://static.mobilemonkey.com/js/21032456229.js”></script&gt;

But the source code of your website does not contain it.
If the page is connected to the plugin the link would appear in source code, it seems that you did not connect the Facebook page to the plugin

Hi, @gtcdesign
To answer your question, if you managing multiple pages and multiple websites than to each website you need to add the WP-Chatbot plugin and for each website connect the Facebook page.
Managing multiple pages/websites with one FB user account is possible.

There is another way of doing things,
1. open https://app.mobilemonkey.com/ and sign in
2. Connect one page for start
3. Then click on Chatbot -> click on Website Chat widget
4. Create a widget by following the steps
5. Then you need to copy code and add to header.php

Choose the approach is best fits you.
If you would have questions on that process please email us at [email protected]

Hi, @kylejwilson
Here is the helpdoc on how to disable Guest mode
https://mobilemonkey.com/help/article/bgdi9b3byw-messenger-chat-widget-guest-mode
Let me know if that helped