ingridrawsthorn

Hi, i believe the problem was templates used and the theme i was using. I changed from Astra to Hello and it eliminated the problem on all pages except about where i had used a template to create the page. I recreated the page and it eliminated the problem. thank you for all your help it got me to eliminate some possibilities and led me to the cause by default. ??

Hi, Thank you again. I tried to change the theme and in Safari it changed to only showing the white page in the About page rather than the 3 pages it was showing before, so it improved but didn’t fix it completely. I have changed the theme back to Astra so I don’t need to do all the editing but I have turned off maintenance mode. I am hoping you have another suggestion. It’s odd that it’s not happening in safari universally? Do you know if there is somewhere i can test this?

Hi, Thanks again but unfortunately the page still popped up in private mode. Hoping you have more to try! Please!

Hi, Thanks for your response. It is not happening in Chrome or Firefox and I’ve checked a laptop with Safari and its not happening there, but on my computor, ipad and iphone its happening in safari. I have checked and i dont have any Safari extensions. Its not happening on all pages just books, about and contact.

https://thefairybusinessco.com

Here is the link showing the blank page

https://snipboard.io/68jSNI.jpg

Here is the link showing how the page is

https://snipboard.io/6bV1Zg.jpg

Sorry here is the system status report

` WordPress Environment

WordPress address (URL): https://thefairybusinessco.com<br>Site address (URL): https://thefairybusinessco.com<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.1

SUHOSIN Installed: –<br>MySQL Version: 5.7.39-42-log<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.4.0<br>WC Database Prefix: ged_<br>Total Database Size: 56.95MB<br>Database Data Size: 52.31MB<br>Database Index Size: 4.64MB<br>ged_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>ged_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>ged_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_actionscheduler_actions: Data: 0.23MB + Index: 0.19MB + Engine InnoDB<br>ged_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_actionscheduler_logs: Data: 0.16MB + Index: 0.14MB + Engine InnoDB<br>ged_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB<br>ged_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB<br>ged_aioseo_posts: Data: 0.27MB + Index: 0.02MB + Engine InnoDB<br>ged_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>ged_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>ged_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>ged_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>ged_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>ged_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_newsletters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>ged_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>ged_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>ged_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>ged_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>ged_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>ged_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>ged_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB<br>ged_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_options: Data: 32.45MB + Index: 0.13MB + Engine InnoDB<br>ged_postmeta: Data: 11.52MB + Index: 0.59MB + Engine InnoDB<br>ged_posts: Data: 2.52MB + Index: 0.13MB + Engine InnoDB<br>ged_sgs_log_events: Data: 0.20MB + Index: 0.08MB + Engine InnoDB<br>ged_sgs_log_visitors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>ged_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>ged_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>ged_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>ged_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>ged_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>ged_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>ged_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>ged_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>ged_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>ged_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>ged_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 295<br>cartflows_flow: 2<br>cartflows_step: 4<br>custom_css: 3<br>customize_changeset: 52<br>elementor_library: 10<br>mailpoet_page: 1<br>nav_menu_item: 13<br>page: 22<br>post: 3<br>product: 43<br>revision: 235<br>wp_global_styles: 5<br>wpforms: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (34)

All in One SEO: by All in One SEO Team – 4.5.2.1<br>All-in-One WP Migration: by ServMask – 7.79<br>Starter Templates: by Brainstorm Force – 3.5.3<br>Astra Widgets: by Brainstorm Force – 1.2.12<br>CartFlows: by CartFlows Inc – 2.0.2<br>Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.5.0<br>Elementor: by Elementor.com – 3.18.2<br>Envira Gallery Lite: by Envira Gallery Team – 1.8.7.1<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.23.0<br>Google Listings and Ads: by WooCommerce – 2.5.13<br>Gutenberg: by Gutenberg Team – 17.2.1<br>iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: by iubenda – 3.8.0<br>Jetpack Social: by Automattic - Jetpack Social team – 3.0.0<br>Jetpack: by Automattic – 12.9<br>HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 10.2.16<br>MailPoet: by MailPoet – 4.40.0<br>Maintenance: by WebFactory Ltd – 4.08<br>OptinMonster: by OptinMonster Popup Builder Team – 2.15.1<br>Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.5.2<br>Pinterest for WooCommerce: by WooCommerce – 1.3.15 (update to version 1.3.16 is available)<br>Really Simple SSL: by Really Simple Plugins – 7.2.0<br>Speed Optimizer: by SiteGround – 7.4.4<br>Security Optimizer: by SiteGround – 1.4.8<br>TikTok: by TikTok – 1.2.3<br>Spectra: by Brainstorm Force – 2.10.3<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.23.13

Variation Swatches for WooCommerce: by CartFlows – 1.0.7<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.26<br>WooPayments: by Automattic – 6.9.1 (update to version 6.9.2 is available)<br>WooCommerce Shipping & Tax: by WooCommerce – 2.4.2<br>WooCommerce: by Automattic – 8.4.0<br>WordPress Importer: by wordpressdotorg – 0.8.1<br>SiteGround Central: by SiteGround – 3.0.2<br>WPForms Lite: by WPForms – 1.8.5.2 Inactive Plugins (1)

Essential Addons for Elementor: by WPDeveloper – 5.9 Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0 Settings

API Enabled: –<br>Force SSL: –<br>Currency: AUD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages

Shop base: #997 - /shop/<br>Cart: #11 - /cart/<br>Checkout: #12 - /checkout/<br>My account: ? Page visibility should be public<br>Terms and conditions: ? Page not set Theme

Name: Astra<br>Version: 4.5.2<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 6.9.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 226974763<br>Account ID: acct_1OMnDBCNI2Dqb4Fd<br>Payment Gateway: ? Needs setup<br>Test Mode: Enabled<br>UPE: Enabled (deferred_intent)<br>UPE Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-16 06:39:48 +00:00<br>Options: ?<br>Notes: 75<br>Onboarding: completed MailPoet

Sending Method: PHPMail<br>Send all site's emails with: Default WordPress sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://thefairybusinessco.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 596<br>Oldest: 2023-12-01 01:38:29 +0000<br>Newest: 2023-12-15 06:44:12 +0000

Failed: 1<br>Oldest: 2023-12-09 02:57:06 +0000<br>Newest: 2023-12-09 02:57:06 +0000

Pending: 16<br>Oldest: 2023-12-15 06:46:12 +0000<br>Newest: 2023-12-31 00:00:00 +0000 Status report information

Generated at: 2023-12-15 06:44:15 +00:00<br>`

Hi, I hope i have done the screenshots correctly, here are the links.

I can’t copy them from my clipbaord at the moment It is not working so I hope these are ok?

https://snipboard.io/FXNQ6y.jpg

This is where i can’t see the options to edit the page in Customise_Woocomerce

You can also see how the page looks, it needs the background changed and text moved etc but there are no options to do so?

Please help!

Hi, I hope i have done the screenshots correctly, here are the links.

I can’t copy them from my clipbaord at the moment It is not working so I hope these are ok?

https://snipboard.io/FXNQ6y.jpg

This is where i can’t see the options to edit the page in Customise_Woocomerce

You can also see how the page looks, it needs the background changed and text moved etc but there are no options to do so?

Please help!

Hi,

I did attach them so i am not sure why but here they are as links below, i hope they work, if not can you give me instructions as how to send attachments.

Thank you for your help.

I am new to WordPress and i am learning a lot but some issues i am finding hard to work out so i appreciate the help.

file:///Users/ingridrawsthorn/Desktop/SystemStatusReport_thefairybusinessco.com_2023-12-15T07-47-46.txt

file:///Users/ingridrawsthorn/Desktop/Screenshot%202023-12-15%20at%205.22.32%20pm.png

file:///Users/ingridrawsthorn/Desktop/Screenshot%202023-12-15%20at%2012.59.34%20pm.png

Hi,

Thank you for responding, I appreciate it!

I have attached a URL of a screenshot of what I see when I go to Appearance_Customise_Woocommerce and this is where I cannot see the options to customise the shop page like background, move text etc.

I have also attached a URL of a screenshot of the shop page as it looks now so you can see that I need to customise it.

The status report URL is below also. (I hope I have sent this to you correctly)

Thank you

Ingrid