inkvader

????????????????????????????

So, this is an example code that caused errors when put into the order notes field.

I figured out, that this is not only related to the customer that gets the error. I was experiencing the following:

Customer #1 puts article X and Y into the cart, then tried to checkout, which failed with an error, because he used emojis in order notes field. Customer #1 the leaves the site without completing checkout.

Customer #2 puts article Z into the cart and completes checkout, leaving the order notes field empty.

The order of customer #2 then consists of 3 times article X, 3 times article Y, and one of article Z (the one he actually ordered).

I was getting emails from customers saying “I didn’t put this in my cart, I wasn’t even looking at this Item.”

Thanks for your answer!
I made a copy of my website to be able to test some things.

First of all I updated from PHP Version 7.4 to 8.2 and had to delete all woocommerce language files in wp-content/languages/ because some language file was causing an error. Not sure if that did change anything in the end.

I switched to storefront theme, deactivated every plugin except woocommerce and then tried a lot and made a ton of test orders to be able to replicate the problem. What I found is the following:

I haven’t been able to replicate the issue with special characters any more. (I feel that it sometimes causes weird behaviour, but can’t say for sure.)

What I was able to replicate: If I am ordering from a mobile phone, inserting a lot of emojis into the order notes checkout field I get this error: “Error processing checkout. Please try again.”.
Because I am still on the checkout page, I can delete all emojis from order notes field and insert any text instead (or leave it empty). The order is submitted now, but every product, shipping costs and taxes are listed two or three times in the order.

(Tested on Android with Chrome and on iPhone with Safari)

Is there any chance you could replicate this exact issue?

My best chance by now is propably to disable emojis in wordpress…

• This reply was modified 1 year, 4 months ago by inkvader.

`
### WordPress Environment ###

WordPress address (URL): https://inkvader.de
Site address (URL): https://inkvader.de
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: nginx/1.24.0
PHP Version: 7.4.33
PHP Post Max Size: 2 GB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.11.4-MariaDB-1:10.11.4+maria~ubu2204
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
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slides: 2
user_request: 1
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

Advanced Woo Labels: von ILLID – 1.72
Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 6.5.2
GTM4WP: von Thomas Geiger – 1.16.2
DynamicConditions: von RTO GmbH – 1.6.2
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Product Variations Swatches for WooCommerce: von VillaTheme – 1.1.0
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TP Product Image Flipper for Woocommerce: von TP Plugins – 1.0.8
Efrems Flaggen Fix: von Efrem – 1.0
TranslatePress - Multilingual: von Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.5.7

WebP Express: von Bj?rn Rosell – 0.25.6
Webpushr Push Notifications: von Webpushr Web Push Notifications – 4.34.0
Ajax add to cart for WooCommerce: von QuadLayers – 2.2.1
Germanized für WooCommerce: von vendidero – 3.13.3
WooCommerce PayPal Payments: von WooCommerce – 1.8.1 (Update auf Version 2.1.0 ist verfügbar)
PDF Invoices & Packing Slips for WooCommerce: von WP Overnight – 3.5.6
WooCommerce: von Automattic – 7.8.2
Mail logging - WP Mail Catcher: von James Ward – 2.1.3
WP Mail SMTP: von WP Mail SMTP – 3.8.0

### Inactive Plugins (1) ###

WooCommerce Admin: von WooCommerce – 3.3.2

### Must Use Plugins (1) ###

Disable Emails Must Use: von WebAware – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
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Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
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rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop-Basis: #8 - /shop/
Warenkorb: ? Die Seite enth?lt nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block.
Kasse: ? Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block.
Mein Konto: #11 - /my-account/
Allgemeine Gesch?ftsbedingungen: #573 - /agb/

### Theme ###

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.7.1 – 2.8.1 ist verfügbar
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Templates ###

Overrides: hello-theme-child-master/woocommerce/emails/admin-new-order.php
hello-theme-child-master/woocommerce/emails/customer-processing-order.php
hello-theme-child-master/woocommerce/emails/email-styles.php Version 4.0.0 ist veraltet. Die Hauptversion ist 7.4.0
hello-theme-child-master/woocommerce/emails/plain/admin-new-order.php

Outdated Templates: ?
					
					
						Erfahre
wie du aktualisieren kannst


### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: DE
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-16 12:02:34 +00:00
Options: ?
Notes: 15
Onboarding: completed

### Action Scheduler ###

Abgeschlossen: 744
Oldest: 2023-06-14 20:21:43 +0000
Newest: 2023-07-15 15:45:02 +0000

Fehlgeschlagen: 3.335
Oldest: 2023-04-06 12:22:16 +0000
Newest: 2023-07-10 08:04:08 +0000

Ausstehend: 4
Oldest: 2023-07-15 21:39:24 +0000
Newest: 2023-07-16 13:22:34 +0000


### Status report information ###

Generated at: 2023-07-15 16:52:16 +01:00
`

I am hiding the order notes field now.

But then I was thinking: “What is the difference between the order notes and all the other checkout fields?”

So, i tried. There is none. And the same problems appear when someone uses a lot of special characters in the name or adress fields…

Super danke!
Dann warte ich mal das n?chste Update ab und schaue ob es sich dann erledigt hat ??

I deleted the plugin and reinstalled. Now it works fine again!

I’m ready now or later today ??

I just set up a simple elementor test page to identify if the problem.
I can give you access data to login or we can have a look together.

Hey Fahad,
any updates on this?
Would still be nice to use your plugin.

Thank you!
I used the plugin as described in the article ??

Verstehe.

Das Hauptproblem besteht ja (zumindest bei mir) nur darin, dass die Auflistung der Produkte in der Email verwirrend ist. Das Gewicht und Gr??e der Sendung kann ich manuell anpassen.

Ein anderer Workaround w?re es also in so einem Fall einfach GAR KEINE Produkte in der Email aufzulisten. Ich habe schon versucht eine Sendung ganz ohne Produkte zu erstellen und nur ein Gewicht zu hinterlegen. Das ist aber leider auch nicht m?glich.

Man k?nnte aber die Tabelle der Produkte komplett aus der Email entfernen…

Ich nehme an, dass dies die Stelle im E-Mail Template ist?
do_action( 'woocommerce_gzd_email_shipment_details', $shipment, $sent_to_admin, $plain_text, $email );

Hallo Stefan,

so mache ich das im Prinzip auch. Die Kunden sind dann nur regelm??ig verwirrt und fragen ob die anderen Artikel auch noch versendet werden, da ja nicht alle Artikel in der Versand-Email aufgelistet werden.

Am einfachsten w?re die Funktion, ein Produkt der Sendung hinzufügen zu k?nnen, obwohl es nicht Teil der Bestellung ist…

Ich bin mir nicht sicher ob es irgendeinen speziellen Grund gibt, wieso das nicht m?glich ist.

Das klingt ganz sch?n umst?ndlich und fehleranf?llig, da ja auch Rechnungen und Paypal-Transaktionen den einzelnen Bestellungen zugeordnet sind. Probieren werde ich das aber mal in einer Testumgebung.

In dem genannten Plugin kann man auch die Original-Bestellungen belassen und eine neue Bestellung erzeugen, die alle anderen Bestellungen enth?lt. Das w?re aber ganz sch?n umst?ndlich und müllt einem die Bestellübersicht un?tig voll, nur um zB. noch ein T-Shirt zu einer Sendung hinzufügen zu k?nnen…

Achso, das ist mir noch nie aufgefallen! Kann also ganz einfach behoben werden indem man das H?kchen bei “Premium” setzt, wenn man das Label erzeugt!

Danke ??

Hey Fahad,
if it has no settings page where should I “use the urgent help option under the help tab on the settings page”? .. What am I supposed to do?

Thanks in advance