innesz

Will do, thanks!

I finally got my site back up and running after removing the theme and activating a sub theme. We tried everything on that list on the above link. Theme change solved it and have now moved to another theme.

Hi Dan, thanks for getting back to me and confirming our connection is ok. When trying to navigate between the wp-admin and the site settings, that’s when I get the ‘check your jetpack connection’ error, press ok and it disappears.

Strangely I am still getting the issues around completing my domain setup even though everything at our end is ok, the domain is registered and it’s the primary domain. It merely says that we must following these steps to complete domain setup, we dont want to change any of the name servers as the site is sitting behind our WAF and we already have the relevant DNS records in place. Kind of stumped in how to fix this.

Also, when trying to edit the general settings of our site I get a connection error and I am unable to update anything.

• This reply was modified 3 years, 1 month ago by innesz.

Been able to figure it out, on customise I had to news / posts page from my homepage blog sections. All good now ??

Back in the game! Thanks!

Hi there, thanks for getting back to me. I am tempted to not use a child theme any longer so hopefully this will resolve the issue. If I deactivate the child theme and activate square theme will this sort out the compatibility for the headers etc?

• This reply was modified 4 years, 1 month ago by innesz.

@hashthemes Hi there, I have now updated to the latest version and there seems to be an issue with my child theme, I have had this installed for a while for Google Analytics tracking but the new setting are different and my site is now been totally stripped of any CSS or page styling. Can someone get back to me and advise on how to fix the child theme settings?

website – https://www.jamesdicksonandson.co.uk/

Thanks
Innes

@worldmaker @hashthemes thanks very much for the advice, I will test this now and get back to you and hopefully works fine. Will install a roll back plugin just incase of any further issues. If the issue persists I will make sure to do a recache and contact you for further information on how to fix this.

Thanks again
Innes

• This reply was modified 4 years, 1 month ago by innesz.

Hi there, thanks for the reply. I encountered the exact same issues (header and footer) as @worldmaker when I updated my theme to 1.6.8 and have refrained from updating since then and ma apprehensive about updating again until this has been resolved.

Do you know if this banner issue still exists for the current theme update?

Hey @worldmaker I have encountered the same issues as yourself with the latest updates to the Square theme. Have you had any further issues since your fix or come up with a solution? I am keen to update as I am now quite a few versions behind.

Cheers

• This reply was modified 4 years, 2 months ago by innesz.