inspry

Sure, we went ahead and submitted a support ticket to their team now as well.

And we are comfortable temporarily editing some code to see if it will fix the issue. Just let us know where and we can try.

Thanks!

• This reply was modified 6 months ago by inspry.

Hi,

I didn’t see any other errors on my part, but perhaps you can find them. The site is publicly available. Here is the URL in a secret link that expires: https://quickforget.com/s/516930f187228365e00d08d4416fda7dcaed6faba6bb038c

I enabled both plugins (kept our other plugins and theme enabled for now as well). Let me know if you find anything.

Thanks!

Hello,

It took some digging, but I figured out that this plugin is conflicting with another plugin on our site. Please see this video here of me explaining the conflict: https://app.screencast.com/Do3eFPl2QylTH

The plugin that this plugin is conflicting with is this one: https://woocommerce.com/products/wholesale-prices-tiered-pricing/

Let me know if a support request needs to be brought up with that plugin or if you are able to fix the Constant Contact plugin on your end.

Thanks!

We have been trying to as well, many weeks, no response from them

Hi again,

Still haven’t heard back. Anything on this yet?

Thanks.

Hi,

I haven’t heard back yet. Any update on this?

Thanks!

Hi Takayuki,

Here is a staging site where this issue is happening on (put the link in a link that expires): https://quickforget.com/s/2f2dbb9814cdb9df353d143218e97cfba814b872d8aaa677

Let me know what you find. Thanks!

Hi Herman,

Any update here?

Thanks!

Hi Herman,

I asked and they came back with this:

Thanks for elaborating. Unfortunately, there is no such feature on Breeze to exclude classes/ids.

So, they are not open to it. Do you think you could add some sort of cache busting function to the plugin to fix this issue?

Thanks!

Hi Herman,

Thanks for the reply.

Yes, the issue happens due to those both being enabled. However, we cannot disable caching from our site completely for this one module or exclude the entire home page from being cached as it would then render the caching useless. Is there a way for you to add a feature or code into the plugin that busts caching and ignores it for your module? Or another way to exclude the module itself from being cached?

Thanks.

Hi,

Any update on this?

Thanks.

Hi,

We have found out that another plugin is causing this issue. We have reached out to their support team.

Thanks for your help!

Hi,

Yes, we will run a plugin conflict test and get back to you on our findings! Will get back to you soon, thanks.

Hi,

Sure, I copied the same carousel (styling is a bit messed up) on a new test page and it loaded fine there: https://www.screencast.com/t/4nt7gecMP

Perhaps something else on the home page is causing a conflict? Do you know what it could be?

Thanks!

Hi,

Yes, we have Breeze and Redis Object Caching on our site as recommended by our hosting provider.

I have tried disabling both of these caching options and it did not seem to make a difference.

Let me know your thoughts though.

Thanks!