interciencias

Hi @d0153, I followed the first of your advices but it did not work. In fact, according to the website you send to me, after activating the code snippet, the upgrades page should ask me to skip the preview, but it shows nothing. It keeps loading non stop: https://drive.google.com/file/d/1nPV-_bvrL4Tr78nxTxFaa4vM5CbfyKOF/view?usp=sharing

I also provide a screenshot of the snippet: https://drive.google.com/file/d/1YKfCQAX1qCoM_2ptA5VkAcuaoSq-_GU5/view?usp=drive_link

Once again, sorry about this time delay and thank you for your dedication!

Hi @d0153, sorry about the delay… I’ve been on holiday these days, but I will come back soon to work. Nevertheless, I am taking your last advices, give me a moment ??

Thank you so much @d0153, let me know how it goes.

Hi @d0153, sorry about the delay this time, I have been so busy finishing my master degree.

I downgrade the plugin version as you suggested, but now the upgrades screen goes back to the previous stage: it never ends loading.

By visiting this link you can check the debug.log file. Honestly, it has more errors than I expected, but I don’t really know if they are related to this issue.

Looking forward for your reply and thank you so much for your help.

Hi again @d0153,

Please ensure that you deactivated the snippet before running the preview.

I run and deactivated the snippet before checking again Events > Settings > Upgrades, but nothing seems to happen.

So I repeated those steps. I updated the events calendar, you released a new version a few days ago. I activated 2020 theme, disabled WP_CACHE and run the snippet, and it looks like loading times increased (probably because I turn off the server-caching) but the preview keeps as stuck as last time ??

Thank you again for the support, I will be looking forward to your next reply.

Hi @d0153, we are one step closer!

Increasing WP Memory limit has worked, even the loading times of the full website are faster!!

About the upgrades page, it finally loaded and showed a window about loading a preview. Your support article had a code snippet for skipping this preview. I loaded an enabled it, but it did not seem to work (I enabled it globally, not for to be run once, could it be relevant?), so I started loading the preview.

Now the loading preview window is the one that never ends. According to the text I suppose the process could be long, but I have been waiting almost 20 minutes before writing this reply and the screen does not change. Check this screenshot.

Thank you again for the support, I will be waiting for the next reply!

Hello again @d0153

I checked your article and followed the steps. About the WP Memory, it looks so weird, because some times the plugin displays 50%, 100% or even 200% memory usage.

Nevertheless, I added and activated the snippet, but it does nothing, the upgrades page keeps stuck ??

Thank you for your help. I keep waiting for your repply.

Hello again @d0153

I deactivated every plugin except the code snippet plugin and the events calendar and I activated 2020 theme. After it, I rerun your code snippet, but the upgrades page keeps loading. Now I can show you a screenshot.

That is the loading page that never ends.

About the events, it keeps working as I told you last time. It looks like it works nice with past events, but does not show the future ones.

Thank you for your help, from the bottom of my heart. I will be waiting for your next repply.

Hi @d0153, thank you again for your quick reply. These are the values you asked me:

Custom Tables Migration Status: Incomplete

Custom Tables Health Check: Event Table Missing | Occurrences Table Missing

PHP version: 7.4.33

WordPress version: 6.2.2

The events calendar version: 6.0.13.1 (recently updated)

Theme version: Astra 4.1.3

About the loading page, it is before and after viewing, never ends loading. I cannot upload a screenshot from my work’s PC, give me a couple of days.

Thank you so much, I will be waiting for your reply.

Hello again @d0153 ,

I have been trying to set up a staging site but the my host’s owner is my university and the server is so limited. I could not set up a staging site but I made many backups before trying the snippet.

Fortunately, the snippet seems to partially work! Now events are shown in the list of events, but does not in the calendar (https://interciencias.ugr.es/eventos/), neither in the list of upcoming events. In fact, if I check the list of upcoming events it looks empty, but if I check the list of past events it shows all the events: the past and the future. Yes, an event programmed for the future appears as past (https://interciencias.ugr.es/eventos/lista/?eventDisplay=past). The good new is that the single event page looks pretty nice while some time ago I got a 404 error (https://interciencias.ugr.es/evento/test/).

Also, I updated to the latest version of the plugin and I got a message saying I had to migrate the events to the latest version. When I go to Settings > Upgrades I get a ‘Loading…’ indicator that never ends. I guess this process may be long, but according to the documentation it takes around 5-10 minutes, I only created 3 events and at this time I have been waiting during half an hour :(.

Thank you so much for your help one more time, it looks like we are so close of solving this problem. I am looking forward for your next reply.

@solidm Sorry but I did not solved this problem yet. But it seems like it is really similar to yours. Did you solved it?

Hi @d0153, thank you so much for your reply.

Just to clarify, the issue is happening to your existing and newly created events? If so, could you try editing one of your events and change the date, publish it, and check if that makes a difference?

This issue happens to all of the events since day one. In fact, the plugin has never worked at all. Nevertheless, I tried modifying an event and publising but nothing happened :(.

Moreover, could I also ask for the value of the following from your System Information (Events > Troubleshooting)?

• Custom Tables Migration Status
• Custom Tables Health Check

Of course, here it is:

Custom Tables Migration Status: Not Required

Custom Tables Health Check: Missing Event Table Data | Missing Occurrences Table Data | Event Table Missing | Occurrences Table Missing

Thank you again for the support, I will be waiting for you reply.

Hi @robelemental. First of all, thank you so much for your feedback. I flushed the permalinks (in fact, it was the second time I did because I read it in other post) and followed all your proposals about the caching.

I did not have any plugin or special configuration in order to caching (I am still developing the website). Anyway, I installed ‘LiteSpeed Cache’ and configured it as your guide recommends.

Unfortunately, none of these actions solved my problem. Any other idea?