iodic

Hi, thanks for sending the report!

Can you try temporarily disabling the Endurance Page Cache plugin, and clearing cache, before trying to reconnect to the plugin?

Cache?can be quite stubborn, so it may be still holding on to some data. Please let us know if you are able to complete the setup successfully.

Best,
Marko

P.S. Do you have any rules in the WordFence plugin which may affect the connection/limit access?

Hi @ftjs2025, we know that?seeing a message on your dashboard all of the time can be annoying.

We will forward this to the dev team for consideration.

Best,
Marko

Thank you for replying! If you experience any issues, please open a new ticket and reference this one so we can find the exchanged messages.

Best,
Marko

Hi, since we haven’t heard back?from you, we will be marking this issue as resolved, hoping you have resolved the issue with help from the Meta team.

Please feel free to open a new thread if you have any issues setting up the plugin.

Hello, thank you for reaching out.

Is it possible to review the mod_security/apache logs to see if the firewall/security settings are too strict or if there is an error related to the final step?

Can you also share the following:

• Your site’s?system status report?using?PrivateBin?so we can better understand your site’s setup?
• A screenshot of the error and the URL on which it occurs?

Hi, we have suggested the other plugin as its target users are WooCommerce stores. Additionally, trying that plugin would show us if there is an issue with the assets being connected or if it is somewhere else.

It is a better fit your site, and it could help troubleshoot the issues.

Hi again, one of the main reasons I mentioned contacting Meta support is that they may not have been aware that the issues you have been experiencing are determined by the user’s location.

We will double check if this can be mitigated from the side of the website and get back to you.

Hi again, the run actions do not have a noticeable effect on site performance.

You can remove successful runs occasionally to make the logs cleaner but they should make a difference.

Please let us know if we can help with anything else.

Best,
Marko

Thank you for sharing the system information!

Have you tried using the WooCommerce plugin for Facebook to make the connection: https://www.ads-software.com/plugins/facebook-for-woocommerce/? As you have WooCommerce on your site, you can get more done with that plugin.

Please let us know how that goes.

Best,
Marko

Hello, thank you for reading?out!

You can try the following actions from WooCommerce > Status > Tools to reset the plugin:

• Facebook: Delete Background Sync Jobs
• Facebook: Reset connection settings
• Reconnect

Please let us know if you are able to sync the products successfully.

Best,
Marko

Hello!

We know that the logs filling up like that are not convenient. The dev team is aware of this issue, and it will be fixed in one of the upcoming releases, very likely within the next few weeks.

Best,
Marko

Hi, thank you for sharing the details!

It appears that the restrictions are happening because?of some setup or issues on the Facebook account; your best next step is to reach out to?Meta Direct support?so that they can check it out and assist you further. They can look into the page and pixel setup and give you answers about the blocking which is in place.

I hope they can give a fast resolution to this issue.

Best,
Marko

Hello, thank you for reaching out.

This is a known issue, and the dev team will be addressing it in one of the upcoming releases.

As a temporary workaround, please clear the cache and and try to apply the bulk action several times (until the changes have been gone through).

Best,
Marko

Hi Joao,

As we have not heard back from your, we will close this ticket.

Please feel free to reopen it or start a new one if we can be of assistance.

Best,
Marko

The scheduled events are kept in the logs after successful runs, is that correct? We will compare behavior with other sites and get back to you but they should not be n impact on performance.

Best,
Marko