Cecilia

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Viewing 15 replies - 1 through 15 (of 19 total)
  • Thread Starter Cecilia

    (@ipanasian)

    They updated the plugin. Issue resolved.

    Thread Starter Cecilia

    (@ipanasian)

    From what I gather, the issue occurs on return customers. What else is the same, or what differences are there? What about the payment gateway used; was it the same or different?

    In the first order, I use Sprout invoices to create an invoice. The customer opens the invoice and then pays through the normal WC checkout page. In terms of the payment gateway, there is no difference. It’s all through the WC Checkout page using Square.

    Here is the product data:
    https://recordit.co/DJq0a1eAH4

    Just to clarify, did you already have a chance to test with placing two orders, after creating a test customer, with each order containing a simple product, and see if the issue persists, or otherwise?

    Yes, I have tested with 2 orders with simple products. I could not reproduce the issue.

    Thank you.

    Thread Starter Cecilia

    (@ipanasian)

    This issue occurred again and it seems to happen when a customer pays for an order, then goes back into the site and buys another product. You’ll see order #10726 is the first order that is paid for. Then the customer goes back in and buys a $30 product – Order # 10737. This $30 product has no shipping costs associated with it, I marked it as a virtual product. This second order is charged $0.

    Here is a folder that has the invoices and the error log for order 10737.

    https://drive.google.com/drive/folders/1OT0EV53yML6SIDbiIQ8fVJqzllid5kn-?usp=drive_link

    Why is the first order causing the second order to go through as $0.00?

    Thread Starter Cecilia

    (@ipanasian)

    Hi Pepe. I’d be happy to zoom with you. I’m in the eastern time zone. Please let me know what day / time is good for you.

    I reached out to API Experts and they indicated that they did not find the issue with their plugin. I did not reach out to PMP as it didn’t occur to me that it would be their issue. I don’t use PMP for the invoicing and payments on this site. I use it for access to some videos.

    Thank you.

    Thread Starter Cecilia

    (@ipanasian)

    The issue came up again this past weekend. I had 3 orders that resulted in $0.00 being charged. Here is a pdf of all of the orders.

    You can see there is this Tax being charged and i don’t know what that is. This is a FL based business and the site charges tax on residents in FL. You’ll see this tax under the Shipping line and it looks like “US-FL-PASCO-PORT-RICHEY Tax”. But i’ve been noticing this other Tax line above.

    I use Sprout Invoices to create invoices in the website. The invoices are sent to the clients. When clients checkout they have the option to add some supplies to their orchid orders (heat packs, cocktails). The issue arises when they try to add any of these 3 products to the cart.

    I looked at the error logs again and nothing jumps out at me.

    Here are the error logs that I retrieved froM WC -> Status -> Logs and the debug.log file.

    Any idea what the additional Tax is? Or if there are any clues as to what is causing this?

    Thank you.

    Thread Starter Cecilia

    (@ipanasian)

    Hello Zubair.

    If the error occurs again this weekend, I will review those logs and send an update.

    Thanks.

    Thread Starter Cecilia

    (@ipanasian)

    Thank you. I have not been able to replicate it. Last weekend I had about 100 transactions, 2-3 errors occurred.

    Is there another debugging tool I can install or enable to give me more information. I have another batch of transactions coming this weekend and I want to capture as much information as I can.

    Thread Starter Cecilia

    (@ipanasian)

    I have also created a staging site. Would you like access to that? If so, how can I securely send you the credentials?

    Thread Starter Cecilia

    (@ipanasian)

    Hi Zubair;

    Thank you for helping me with this. Here is the github link

    https://gist.github.com/Cecilia941/314b2c39cb3c9c6c1ed87bab1b9c5928

    Thread Starter Cecilia

    (@ipanasian)

    Thank you. I’ve tried several orders using the same products but i can’t reproduce the issues.

    Thread Starter Cecilia

    (@ipanasian)

    The problem with this intermittent issue is that I cannot reproduce it. I can’t turn off plugins or change themes on the live site while I wait for an order to fail.

    We have a live show Sat. night so I expect about 80 orders to come through. I hope to capture some info with the debug feature enabled should an order fail. Is there anything I should do? Or anything else I can provide that will help you investigate this?

    Thread Starter Cecilia

    (@ipanasian)

    There weren’t any fatal errors at the time that the order failed (Dec 16th 10:03pm ET).

    This is the first fatal error in the log that occurred after the failed order (about 12hrs later):

    12-17-2023 @ 13:01:52 – Logging enabled 12-17-2023 @ 13:01:52 – Debug enabled 12-17-2023 @ 13:43:37 – Successfully loaded service schemas from server response. (fetch_service_schemas_from_connect_server)

    Thread Starter Cecilia

    (@ipanasian)

    Here’s my system status report:

    ` WordPress Environment

WordPress address (URL): https://thevandamanlive.com<br>Site address (URL): https://thevandamanlive.com<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: ?<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 0<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.1

SUHOSIN Installed: –<br>MySQL Version: 5.7.39-42-log<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.4.0<br>WC Database Prefix: bpf_<br>Total Database Size: 133.54MB<br>Database Data Size: 110.30MB<br>Database Index Size: 23.24MB<br>bpf_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>bpf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>bpf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>bpf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>bpf_woocommerce_order_items: Data: 0.20MB + Index: 0.08MB + Engine InnoDB<br>bpf_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.00MB + Engine InnoDB<br>bpf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>bpf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>bpf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>bpf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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ars_rules: 2<br>attachment: 53<br>bp-email: 43<br>bpbm-chat: 7<br>buddypress: 1<br>custom_css: 1<br>customize_changeset: 205<br>elementor_library: 19<br>nav_menu_item: 15<br>page: 37<br>post: 4<br>product: 601<br>revision: 1615<br>sa_client: 137<br>sa_invoice: 186<br>sa_item: 1<br>sa_notification: 12<br>sa_payment: 175<br>sa_record: 1046<br>shop_coupon: 2<br>shop_order: 274<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcode: 9<br>wpstream_product: 9<br>wpstream_product_vod: 9 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (27)

Reserve Stock for WooCommerce: by Addify – 1.2.1<br>Better Messages: by WordPlus – 2.4.4<br>Elementor Pro: by Elementor.com – 3.18.2<br>Elementor: by Elementor.com – 3.18.3<br>WPCode Lite: by WPCode – 2.1.7<br>Klaviyo: by Klaviyo<br>Inc. – 3.3.3

Live Shopping & Video Streams For WooCommerce: by Channelize.io – 2.1.6<br>Paid Memberships Pro: by Paid Memberships Pro – 2.12.6<br>Paid Memberships Pro - Custom Post Type Add On: by Paid Memberships Pro – 1.0.1<br>Paid Memberships Pro - Limit Post Views Add On: by Paid Memberships Pro – 0.6.1<br>Paid Memberships Pro - Member Homepages Add On: by Paid Memberships Pro – 0.3.1<br>WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.3.0<br>Redirection: by John Godley – 5.3.10<br>Speed Optimizer: by SiteGround – 7.4.5<br>Security Optimizer: by SiteGround – 1.4.9<br>Sprout Invoices Pro: by Sprout Invoices – 20.6.0<br>Sprout Invoices: by Sprout Invoices – 20.6.0<br>WooCommerce UPS Shipping Plugin with Print Label: by PluginHive – 4.9.1<br>Visibility Logic for Elementor: by StaxWP – 2.3.5.1<br>WooCommerce Shipping & Tax: by WooCommerce – 2.4.2<br>WooCommerce: by Automattic – 8.4.0<br>APIExperts Square for WooCommerce: by Wpexpertsio – 4.2.9<br>Yoast SEO: by Team Yoast – 21.7<br>WP All Import Pro: by Soflyy – 4.8.5<br>WP Mail SMTP: by WP Mail SMTP – 3.11.0<br>WpStream - Live Streaming, Video on Demand, Pay Per View: by wpstream – 4.5.11.2<br>WooCommerce Shipping Labels, Dispatch Labels and Delivery Notes (Pro): by WebToffee – 1.0.6 Inactive Plugins (3)

BuddyPress: by The BuddyPress Community – 12.0.0<br>Jetpack: by Automattic – 12.9.1<br>Woo Discount Rules: by Flycart – 2.6.2 Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>live_stream (live_stream)<br>simple (simple)<br>variable (variable)<br>video_on_demand (video_on_demand)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? WC Pages

Shop base: #291 - /shop/<br>Cart: #292 - /cart/<br>Checkout: #293 - /checkout/<br>My account: #294 - /my-account/<br>Terms and conditions: #295 - /refund_returns/ Theme

Name: Hello Elementor<br>Version: 2.9.0<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-22 13:42:39 -05:00<br>Options: ?<br>Notes: 80<br>Onboarding: completed Action Scheduler

Complete: 3,575<br>Oldest: 2023-11-20 14:00:27 -0500<br>Newest: 2023-12-21 11:24:01 -0500

Failed: 3<br>Oldest: 2023-10-11 13:49:56 -0400<br>Newest: 2023-11-22 13:46:30 -0500

Pending: 5<br>Oldest: 2023-12-21 12:24:01 -0500<br>Newest: 2023-12-25 14:07:28 -0500 Status report information

Generated at: 2023-12-21 12:12:19 -05:00<br>`
    Thread Starter Cecilia

    (@ipanasian)

    Hi Pepe.

    I actually reached out to them first and they looked at my site’s backend and said that the issue is with WooCommerce. Somehow WC turned the total to $0 so that’s why WooSquare did not process payment.

    They asked me to reachout to WC for assistance.

    Thank you for looking into this.

    Thread Starter Cecilia

    (@ipanasian)

    Order details of a processed order with payment and the order that did not process.

    • This reply was modified 11 months, 2 weeks ago by Cecilia.
Viewing 15 replies - 1 through 15 (of 19 total)