Iqonic Design

Hello Alex,

Sorry for any inconvenience. This issue has been resolved in our latest update. Please update to the latest version, and if you encounter any issues afterward, feel free to reach out to us.

We’re happy to assist!

Best regards,
Iqonic Design

Hello redk72,

Sorry for any inconvenience. If you have purchased Graphina Pro and are facing any issues, please feel free to raise a ticket at https://iqonic.desky.support/.

We’re here to assist you!

Best regards,
Iqonic Design

Hello ,

The issue was related to the doctor selection functionality, and we have now resolved it. Everything should be working as expected.

Thank you!

Hello ,

Thank you for reaching out.

The issue has been resolved. Could you please verify it on your end and let us know if everything looks good now?

Thank you for your patience and understanding.

Hello ,

Thank you for providing the debug information. Could you please share your temporary admin credentials with us via email at [email protected]? This will allow us to investigate and resolve the issue as soon as possible.

Thank you for your understanding.

Hello,

Please try setting WP_DEBUG_DISPLAY to false in your wp-config.php file. If the issue persists, could you share your debug.log file so we can investigate further?

Ensure your PHP version is 8.1 or higher for compatibility.

Features of the Pro version: You can view the documentation here for a detailed list of Pro features. Additionally, here is the demo link for KiviCare.

Thank you!

Hello,

We have checked the issue and tried to find a solution, but we could not find any issues related to our plugin in the debug.log.

Could you please deactivate drop-ins plugins (https://prnt.sc/FGEkcSbyGeAC) to see if that resolves the problem? If the issue persists, please contact your hosting provider, as everything is working as expected on our end.

Thank you!

Hello,

In Kivicare, there isn’t a specific “clinic homepage” URL, as it’s primarily designed as a dashboard for managing appointments and clinic operations. The plugin doesn’t automatically create a public-facing page for visitors.

For now, you can guide your visitors to relevant pages by using the appointment shortcode [kivicareBookAppointment].

Thank you!

Hello,

Could you please share the debug.log file found in your WordPress /wp-content/ directory? This file will help us diagnose the issue.

Thank you!

Hello,

We have reviewed the issue you reported on our end, and everything appears to be working fine. You can see the results in the attached video:
https://www.awesomescreenshot.com/video/32288918?key=650b21321fe506fa93440ced1146007d.

Hello,

We will look into the “link is clickable” functionality and, if feasible, we will update this feature in the next release.

Additionally, could you please share a screenshot of the issue with the “Choose File” button, which is also not clickable? This will help us better understand the problem and resolve it.

Hello,

Please ensure that you have added the translation for the language you wish to translate.

Hello,

We have resolved the issue in the latest updated version of the plugin.

Hello,

It is not currently possible to insert the clinic’s country code into email notifications.

Hello,

In the current KiviCare workflow, when a user changes their password from the Kivi dashboard, an email notification is not sent.