irinelenache

Hello @noralyvdh,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

As a workaround to this issue, you can disable the Fixed fee option of the desired product field, but the option price will be multiplied with the product quantity added to cart.

Best regards,

Irinel

Hello @majidfazeli,

Thank you for using Hestia!

If you encounter any problem with the theme, please open a topic in our support forum and we’ll be happy to help.

Best regards,

Irinel

Hello @widodo79,

Thank you for using Neve!

Here is a documentation page about how to add custom fonts in Neve, using some different methods.

Adding them directly is part of the Neve PRO plugin and you can ask here for more information about it https://themeisle.com/contact/

I hope this answers your question.

Best regards,

Irinel

Hello @tuhinbiswas98,

Thank you for using Neve!

Your homepage doesn’t have any H1 tag because it’s set to show all your posts and they are rendered without a page title. If you want to change this, you’ll have to go to Customizer > Layout > Homepage settings and set a static page to be your homepage. Then you can set a title to that page.

If you want to keep the current settings, you’ll have to add some custom code in order to achieve the H1 title on the homepage.

I hope this solves your issue!

Best regards,

Irinel

Hello @pierreto,

Thank you for using ROP!

For now, our plugin offers WPML compatibility only and you can find more about it in this doc.

Regarding the social medias you can share on, only Facebook and Twitter are available in the free version of the plugin.

I hope this solves your issue.

Best regards,

Irinel

Hello @galbaras,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Irinel

Hello @avellanastudio,

Thanks for taking the time to write us a review!

We’re sorry to hear that you had a not-so-positive experience with Otter Blocks. If you have any issues or ideas for improvement, feel free to open a topic in our support forum, and we’ll be happy to help. The feedback we receive helps us to improve our products constantly.

Have a great day ahead,

Irinel

Hello @hozefasmile,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Irinel

Hello @eliomarsantos,

Thanks for taking the time to write us a review! We’re happy you had a positive experience while using ROP.

Have a great day ahead,

Irinel

Hello @rohitgrover,

I’m glad you could find a solution to this! You can mark the topic as resolved if there’s no need for more help here.

Have a great day ahead,

Irinel

Hello @gridlab,

You can send the debug log along with some screenshots that will help us better debug this issue.

I also checked your website and i’m getting a critical error when i open the translated version of the homepage, so the problem might be related to the translations.

Best regards,

Irinel

Hello @hmh11,

Since version 2.5.0, the plugin uses Gutenberg for the Maintenance, Coming Soon or Landing Pages. There you can use any block you want for the social media logo.

If you didn’t switch to the new builder before, you can delete and install again the plugin and the new options will be available.

I hope this solves your issue!

Best regards,

Irinel

Hello @nikola93n,

If you used the email input field from PPOM, the email will only be added to the user’s order as an extra field. You can check more about how the plugin works in this documentation.

If you still need any help, feel free to open another topic in the support forum.

Best regards,

Irinel

Hello @saxonknivesau,

I checked the website and the Terms and conditions checkbox is visible for me -> https://vertis.d.pr/i/mTDi64

If you can reproduce the bug, please send some screenshots to help us better debug this issue. Also, you can try to disable all your plugins and see if this is caused by a plugin conflict.

Let me know if you still need any help!

Best regards,

Irinel

Hello @apkod,

Thank you for using Neve!

Can you please provide some screenshots with the settings used and the frontend outcome? It would help to further debug this issue.

Best regards,

Irinel