irinelenache

Hello @zekura,

Thank you for using Neve FSE!

The issue you are having is not related to our theme, since we don’t have any code for it. Also, i tried using the plugin with Neve FSE and it worked fine in my case, so probably there are other settings that interfere in the functionality.

If you have any other issue, feel free to open another topic.

Best regards,

Irinel

Hello @ov3rfly,

Thank you for the details provided!

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and now we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Irinel

Hello @jannekesen,

I’m sorry to hear about the difficulties encountered while using Neve!

Most probably there were some differences between your main menu and the translated ones, resulting in the items overlapping or having different positions.

I checked your website and I see you are not using Neve, so I can’t continue debugging this issue.

Best regards,

Irinel

Hello @hisureshkumar,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Irinel

Hello @just220,

If the provided solution doesn’t work for you, please share some screenshots with the settings used so we can better understand how to debug this. Also, a link to your website would be helpful for speeding up the process.

Best regards,

Irinel

Hello @floresdolargo,

As this issue was already raised in the support forum, you can check the respond from here.

If you encounter a different issue, feel free to open another topic in the support forum.

Best regards,

Irinel

Hi @floresdolargo,

I checked and this seems to be the default behaviour of the theme, and it can be changed by using complex custom CSS, which we don’t have the capacity to provide.

If you have other issues, feel free to open another support topic.

Best regards,

Irinel

Hello @sonamooinc,

I’m sorry to hear about the difficulties encountered while using Visualizer.

There are 4 charts available in the free version of the plugin, and you can import data to them from a few sources like: a .csv file from your computer, a remote .csv file, a remote json file or a Google Spreadsheet URL.

If you have any issues or suggestions, feel free to open a ticket in the support forum.

Best regards,
Irinel

Hello @alexdeborba,

I’m sorry to hear about your bad experience with LightStart!

We try to make our products discoverable to users who might need them, so that’s why you were prompted with that promotions.

After dismissing a promotion, you won’t see it anymore, so if you encountered any issue in this regard, don’t hesitate to open a topic in the support forum.

Thank you for your help in creating a better experience for our users!

Best regards,

Irinel

Hello @jenspends,

Regarding the Site Editor in mobile view, this is the behaviour in all FSE themes for now.

About the default margins in Neve FSE (mobile), we are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Irinel

Hello @loisrance,

I’m sorry to hear about the difficulties encountered.

Creating and saving a project works fine for me using PHP 8.0, so this can be related to a conflict with a different plugin. Can you try to disable all other plugins and see if the issue persists? Also, you can try to use a pre-defined project and see if it works fine and the issue is related to the custom project configuration.

Let me know if you still need any help!

Best regards,

Irinel

Hello @the9mm,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Irinel

Hello @gamingvisuals,

Thank you for using Product Addons & Fields for WooCommerce!

When you add the product select field, you can set an additional price for it in the options settings, as it can be seen here.

If this doesn’t fix your issue, let me know which fields you are using so I can better debug this.

Best regards,

Irinel

Hello @arnolddelacera,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Irinel

Hello @dado028,

I’m sorry to hear about the difficulties encountered while using Lightstart!

There are no issues reported about not being able to disable the maintenance mode or any page being deleted by the plugin, so we are not aware of such behaviors.

If you need any help using the plugin, feel free to open a topic in the support forum and we’ll be happy to help.

Best regards,

Irinel