irinelenache
Forum Replies Created
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Forum: Themes and Templates
In reply to: [Neve] Text formatting display problemsHello @danielabuyersline,
Thank you for using Neve!
I managed to replicate your issue using a slower network connection and i see you are using a Google font (Montserrat). A solution to improve this would be to locally host the Google fonts, which can be easily done by following this doc. Note that the issue can still happen depending on the user’s network speed, which we can’t avoid.
Let me know if this fixed your problem!
Best regards,
IrinelForum: Themes and Templates
In reply to: [Neve] Neve Header Styling Discrepancy Assistance RequestHello @bohoboards,
Thank you for using Neve!
I tried but i didn’t manage to replicate your issue, the header has the same height on every page in my case. Also, i couldn’t access your website, as it gives a ‘403 – Forbidden’ error, so i can’t check what might cause the problem.
Let me know if i can still help you with this!
Best regards,
IrinelForum: Themes and Templates
In reply to: [Neve] Update failed. The response is not a valid JSON responseHello @oliverivanovicc,
Thank you for using Neve!
I tried to replicate your problem but viewing/updating images and pages works fine using the default Neve Child theme. The problem might be related to the custom code added in the child theme or to a conflict with another plugin you have installed.
Can you try to disable your plugins individually and see if it’s a compatibility problem? Also, the custom code added in the child theme can help us debug this issue.
Sorry about the inconvenience and i hope this helps in fixing the issue.
Best regards,
IrinelForum: Themes and Templates
In reply to: [Neve] How can I change the color of the sidebar?Hello @carlossoft,
Thank you for using Neve!
You can change the color of the sidebar only by using some custom CSS. It can be achieved by adding this code to the Additional CSS section in customizer:
.nv-sidebar-wrap {
background-color: yourcolor;
}Let me know if this helped!
Best regards,
Irinel
Hello @under5tated,
We are happy to hear that you had a smooth experience with our plugin.
Thank you for taking the time to send this review and boost our confidence!
Forum: Themes and Templates
In reply to: [Neve] homepage not workingHello @diywebdev,
Thank you for using Neve!
I tried to replicate your problem but I couldn’t. The mentioned starter site works fine for me both in the editor and front-end.
I think something is blocking the CSS that is added to the blocks. Can you try to import another starter site and see if all of them behave the same way? Also, we recommend updating Neve, Otter Blocks and WordPress to the latest versions.
Let me know if you still need any help!
Best regards,
Irinel
Forum: Themes and Templates
In reply to: [Raft] Multi issues with pagesHello @ekominc,
Thank you for using Raft!
In order to link a menu item to a page, you’ll have to edit the Header template part, click on the desired menu item and use the Link button.
If you want to use a different header, you’ll have to edit the desired template, select the header and use the Replace button, where you can choose from different options.
I couldn’t replicate your last issue, so any screenshots or references would be helpful in order to debug this.
Let me know if you still need any help!
Best regards,
Irinel
Forum: Themes and Templates
In reply to: [Neve] Using a Simple Paypal ButtonHello @steveprocko,
Thank you for using Neve! I checked your issue and it can be fixed by changing the input color of the form fields in customizer. Here you can see a documentation page about how this can be achieved.
I hope this will solve your problem.
Best regards,
IrinelForum: Themes and Templates
In reply to: [Hestia] mouse passes over a product it lights removeHello @floresdolargo,
Thank you for using Hestia theme!
I tried to replicate your problem but it seems it doesn’t happen when I use only Hestia, Orbit Fox and WooCommerce, so I think the problem might be coming from another plugin.
You can try to disable your plugins one by one and see if the issue is coming from Hestia or from a different source.
Let me know if this helped you,
IrinelForum: Themes and Templates
In reply to: [Raft] Text wrapping Issue in Content (Centre) ColumnHi,
We try to give the same attention to all our FSE themes, so we’ll maintain them the same way. It’s up to your preferences which one you want to use.
Thank you for trusting our products!
Let me know if i can still assist you with anything,
IrinelForum: Themes and Templates
In reply to: [Neve] Custom links don’t appear in mobile menuHello @simaramarketing,
I’m sorry about the inconvenience.
I tried to reproduce the problem, but on my end the custom links work as expected both in the desktop and the mobile menu. This can be caused by a plugin conflict or some external CSS applied. You can check the conflict by disabling your plugins one by one and see if one of them is causing the problem.
Let me know if i can still help here!
Best regards,
IrinelForum: Themes and Templates
In reply to: [Neve] Transparent png after link link no longer transparentHello @ralfkolo,
Thank you for using Neve and sorry about the delayed response.
I checked your website and i see the images with transparent background work as expected with links attached to them. I also tested this and there is no problem on my end.
Let me know if you still need any help with this!
Best regards,
IrinelHello @ov3rfly,
Thank you for using our products and for reporting the issue encountered!
The mentioned warning should not appear anymore as the URL mentioned is working as expected now. Sorry about the inconvenience created.
Best regards,
IrinelHi @rohitgrover,
Thank you for using Neve!
In order to assist you with this problem, i would need your website link or some screenshots where the issue can be seen. Let me know if i can still help you with this.
Best regards,
IrinelForum: Reviews
In reply to: [Raft] Very good, but it can be betterHello @jakedev089,
Thank you for using Raft and for your feedback!
We’re always trying to improve, so if you have any suggestions or issues, don’t hesitate to open a topic in the support forum and we’ll be happy to help.
Best regards,
Irinel