irinelenache

Hello @gitarkatili,

Thank you for using PPOM!

Unfortunately, I cannot reproduce this behaviour as the plugin you mentioned is premium and I don’t have access to it. Please get in touch with their support team and see if they have any insights/guidance regarding this problem.

Let us know how it goes,

Irinel

Hi @photocoen,

You can see/edit the cron jobs by installing the WP Crontrol plugin. You can also get in touch with your hosting provider and see if they have more insights regarding this issue.

Best regards,

Irinel

Hi @mountbest,

You can submit screenshots by uploading them to an image hosting platform (or your own website’s media library) and sending us the URL. We need them in order to better understand the issue and assist you further.

Best regards,

Irinel

Hello @opfoxtuck,

I’m sorry to hear you had a negative experience while using the Menu Icons plugin.

You can enable all the Icon types in the Menu Icons settings, and the LinkedIn icon will be available in more sections, like Elusive icons, Font Awesome icons, Foundation icons and Genericons, or you can add it using the Image option, SVG option or FA Custom Icon class option.

If you encounter any problem, don’t hesitate to open a support ticket and we’ll be happy to investigate.

I hope things are more clear now!

Best regards,

Irinel

Hello @koenvanbest,

Thank you for using Hestia!

This is happening because of how the header and footer are loading in the page and acts as the default behaviour of the theme, without affecting the user experience.

If you are encountering a bigger issue, please send us a screen recording so we can better understand it and assist you further.

Best regards,

Irinel

Hello @ash1111,

Thank you for using Raft!

The block you are using is not coming from Raft, so we can’t control how its alignment and other styles options are working.

Regarding the posts from a category, what you can do is add a separate button that links to the URL of that specific category page, where all posts from that category are visible.

I hope this helps,

Irinel

Hi @mrguenter,

We’re glad you managed to find a workaround for this!

I managed to reproduce the Group block issue and a bug report has been created and forwarded to our product development team for review.

Best regards,

Irinel

Hello @cashable,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Irinel

Hi @unitionline,

Thank you for taking the time to leave us a review! We’re happy you are satisfied with our theme, and we hope we’ll keep providing a great experience.

If you encounter any issues, don’t hesitate to open a support topic on our forum: https://www.ads-software.com/support/theme/raft/

Have a great day ahead,

Irinel

Hello @padrefra,

Thank you for using Hestia!

Can you please share some screenshots regarding how you added the custom code and the result? Besides this, it would be helpful to try and check if this is a plugin conflict, by disabling the other active plugins and see if the issue persists. You can do that by using Health Check plugin’s Troubleshoot mode, so the changes won’t be visible to the users.

Looking forward to your reply,

Irinel

Hello @mrmahood,

Thank you for using Raft!

Can you please provide a screen recording showing the issue you are encountering? It would help us better understand the problem and assist you further.

Looking forward to your reply,

Irinel

Hello @webbyfoot,

Thank you for using our plugin!

Unfortunately, the animations can be added only to Gutenberg blocks, so the behaviour can be achievable only if you use a Block theme, not a classic one.

I hope this helps! Best regards,

Irinel

Hello @pankajchandel,

Thank you for using Otter Blocks!

Unfortunately, the behaviour you mentioned cannot be achieved using the default options of Otter. You will have to use some custom code for that, which we cannot provide in the free version of the product.

If you encounter any other problems, open another support topic and we’ll be happy to help.

Best regards,

Irinel

Hello @ponzi99,

The Neve codebase is public and can be found here.

If you want to make any changes, make sure to use a child theme, so the adjustments won’t be lost on a theme update. Here is an article regarding how to use a child theme for Neve: https://docs.themeisle.com/article/985-how-to-create-a-child-theme-for-neve

I hope this helps!

Irinel

Hello @mbv33,

Thank you for using Otter Blocks!

The menus and submenus are part of the Navigation block, which is a core WordPress block and doesn’t come from Otter or Raft. Unfortunately, there isn’t an option for now to expand the submenus on click only, so for now this can be achieved by using some custom code.

I hope this helps! Best regards,

Irinel