irinelenache

Hi @azharash91,

We need screenshots with the settings you changed in order to achieve showing more than 10 posts. You can upload them on any image upload tool (or your own website) and share the URL here.

Best regards,

Irinel

Hi @macbanshee,

Thank you for using Jaxon!

Can you please share some screenshots that better outline what issue you are encountering, along with the URLs where it’s happening.

Looking forward to your reply,

Irinel

Hello @liberatorocco,

Thank you for using Hestia!

Can you please share some screenshots that indicate what exactly you want to achieve, along with the website URL?

Looking forward to your reply,

Irinel

Hello @kikinovak,

Thank you for using Hestia!

I checked your website and I see the cover images look as expected now: https://vertis.d.pr/i/GIr7QY , https://vertis.d.pr/i/GvUCyM

Did you manage to fix this in the meantime?

Best regards,

Irinel

Hello @copiaurbietorbi,

Here is a better explanation on handling products without active licenses: https://docs.themeisle.com/article/1076-what-happens-if-i-do-not-renew-my-license-key

If you have any question regarding the free version of Hestia, don’t hesitate to contact us.

Have a great day ahead,

Irinel

Hello @strategyinternet,

Thank you for contacting us!

I wanted to check your website and I see it is not available: https://vertis.d.pr/i/KeXf1U. Do you still require any assistance on this matter?

Best regards,

Irinel

Hello @jthompsonjr,

Thank you for using Neve!

You should open the pages in edit mode and check if the page builder you are using allows you to set responsive settings, like custom padding for desktop/mobile/tablet.

If the issue persists, please send some screenshots that better indicate the encountered problem, so we can further troubleshoot it.

Best regards,

Irinel

Hello @asaracena,

Thank you for using Neve!

Can you please share some screenshots that indicate what issue you are encountering? We need those in order to better understand the problem and assist you further.

Best regards,

Irinel

Hello @hellblauervogel,

Thank you for contacting us!

Any style changes should be added in the style.css file of the child theme. Making changes to Neve’s files is not recommended, as those will be lost when the theme updates.

I hope this helps,

Irinel

Hello @fartbrat,

Thank you for contacting us!

Unfortunately, we aren’t providing custom code solutions in the free version of the theme. You can use the Neve child theme (https://docs.themeisle.com/article/985-how-to-create-a-child-theme-for-neve) and see if the code works for you, or adjust it accordingly.

Best regards,

Irinel

Hello @itguy1,

Regarding the homepage problem, please send us a screen recording indicating the encountered issue, so we can better understand it and assist you further.

Regarding the Update Cart button, I see that the issue comes from WooCommerce, so please get in touch with their support team and see how they can help.

Best regards,

Irinel

Hello @silvere,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Hello @procreator70,

Thank you for contacting us!

Can you please send the URLs where the images are not properly compressed?

Besides this, here is a documentation page that should help you get started with Optimole’s settings: https://docs.optimole.com/article/1173-how-to-get-started-with-optimole-in-just-3-steps

Looking forward to your reply,

Irinel

Hello @georgebr,

Thank you for trying Optimole!

You can check these documentation pages that should help you troubleshoot this problem: https://docs.optimole.com/article/1291-why-optimole-is-not-able-to-download-the-images-from-my-site , https://docs.optimole.com/article/1344-how-to-whitelist-optimole-user-agent-on-cloudflare

If the issue persists, it can be due to a plugin conflict, so I would recommend you to disable all plugins and switch to a default WordPress theme, and see if the problem is solved. You can safely do that using Health Check plugin’s troubleshoot mode, so the changes won’t be visible to your website visitors.

Let us know how it goes!

Hello @azharash91,

We’re sorry for the delayed response!

If the issue still persists for you, can you please share some screenshots with the settings used and the result, so we can better investigate this?

Best regards,

Irinel