irinelenache

Hello @koopstelle,

Thank you for contacting us!

Here is the main documentation for the Fork theme: https://docs.themeisle.com/article/1778-fork-fse-theme

Some other resources regarding the FSE themes can be found here: https://docs.themeisle.com/collection/1775-fse-themes (Even if the themes are different, the FSE functionality is the same for any theme)

If you encounter any issue regarding the theme, open another support ticket with all the necessary details.

Best regards,

Irinel

Hello @felixo,

Thank you for contacting us!

In order to remove the grey line, you can use the following code in the Additional CSS section of the customizer:

#header-grid{box-shadow: 0 0;}

Let us know how it goes!

Hi @david8v,

Thank you for contacting us!

To troubleshoot the conflict, I recommend deactivating all the plugins, switching to a default WordPress theme and then activating Feedzy. You can do that using Health Check plugin’s troubleshoot mode, so there won’t be any effect to the users of the website.

If the issue persists, please send some screenshots with one problematic post in edit mode so we can better understand what’s happening.

Best regards,

Irinel

Hi @n3ith4n,

Please open another support topic and include a screen recording with the issue. It would also help to tell us the phone and the browser you used, so we can better dig into this.

Best regards,

Irinel

Hello @wherewelfare,

Thank you for contacting us!

I wasn’t able to spot the issue on your website. Can you please share a screen recording that outlines the issue you mentioned?

Looking forward to your reply,

Irinel

Hello @adishone,

Thank you for contacting us!

Can you please share the URL of the page that contains the form, and also tell us what translation plugin you are using, so we can better debug this?

Looking forward to your reply,

Irinel

Hello @chrisfo,

Thank you for contacting us!

It is not recommended for now to use child themes in the FSE context, as many unexpected issues might occur.

Regarding the design you want to achieve, can you please share a screenshot that better indicates the result?

Looking forward to your reply,

Irinel

Hello @ikemia,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report. Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

Best regards,

Irinel

Hello @frankfaes,

Thank you for further looking into this!

Can you try to change the the page width of the Elementor template that is used on the shop page and see if the issue is fixed?

If it persists, please get in touch with their support team and see what can be done in their product in order to fix this.

Best regards,

Irinel

Hello @copiaurbietorbi,

I think it doesn’t work because it doesn’t support the Google integration you added.

Here is a guide about how to create a custom section that you can use for Hestia: https://docs.themeisle.com/article/681-how-to-add-a-custom-section-to-hestia#usinghestiafree

I hope this helps.

If you encounter any other issues, please open another support topic with all the necessary details and a URL of the website.

Best regards,

Irinel

Hello @olive654,

Thank you for contacting us!

It would be helpful if you could send some screenshots that indicate the faulty behaviour, so we can have a closer look on our end.

Looking forward to your reply,

Irinel

Hello @txh8674,

Thank you for contacting us!

I checked your website and I see the menu works as expected on the mobile version, did you manage to fix the issue? If not, please send some screenshots that better indicate the faulty behaviour.

Best regards,

Irinel

Hello @sbkahler,

We are glad you managed to fix the issue!

If you encounter any other problems, don’t hesitate to open another support topic, and we’ll be happy to help!

Hello @robinthebird,

I’m sorry for the late reply!

Can you please send a screenshot with the behaviour before applying the workaround, so we could better investigate this?

Looking forward to your reply,

Irinel

Hello @jamesmorell,

Thank you for using Neve!

Can you please share some screenshots where you indicate how the images are unresponsive, compared to your expectancies? It would help us better investigate the issue.

Best regards,

Irinel