irinelenache

Hello @generosus,

I’m sorry about not answering the questions.

Currently, we do not offer other filters than the ones present in the Optimole documentation, and that’s why I redirected you to the built-in feature.

I hope this helps,

Irinel

Hello @generosus,

You can use the built-in exclude mechanism in order to exclude images from optimizing/lazy-loading, using several conditions, without needing to add any filter, as you can see here: https://docs.optimole.com/article/1191-exclude-from-optimizing-or-lazy-loading

If you encounter any issue, don’t hesitate to open another support topic.

Best regards,

Irinel

Hi @invisionary,

I’m sorry to hear about your negative experience with Optimole. Your feedback is very important to us, and we take such concerns seriously.

I noticed that you may not have contacted our support team before posting. We highly encourage our users to contact us with any issues, as this often allows us to resolve them quickly and efficiently. I understand the frustration that can arise when things don’t work as expected, and I assure you that we are here to help.

If you are exceeding quota because of crawlers or bots, please contact our support team and we’ll further look into it!

Have a great day ahead and thank you for your contribution,

Irinel

Hi @frankfaes,

Thank you for providing the staging environment and more details regarding this issues. I managed to see them on your website but I still couldn’t replicate them on a local instance.

Are you using any Elementor templates where the issue is happening? There can be a conflict with Neve and how the templates are built, not with Elementor itself.

Hi @jrevillini,

Thank you for contacting us!

Can you please share some screenshots with the mentioned behaviour, compared with the previous version of the theme? It would help us better understand and further debug this issue.

Looking forward to your reply,

Irinel

Hi @bebop1983,

Thank you for using MPG!

Unfortunately, we cannot help you on issues related to custom code added for the plugin. If you need any assistance regarding the default functionalities of MPG, don’t hesitate to ask, and we’ll be happy to help!

Best regards,

Irinel

Hi @willy70,

For any other issues, please open another support ticket where you include screenshots and more details regarding the problem or what you want to achieve with Hestia, and we’ll be happy to help.

Best regards,

Irinel

Hi @absoluteweb,

Thank you for contacting us!

Can you please share some screenshots (or a screen recording) that better indicate the issue you are encountering? It would help us investigate this further and come up with a solution.

Best regards,

Irinel

Hi @wiredsteve,

Thank you for using Neve!

Unfortunately, I didn’t manage to reproduce the alerts locally, so this must be only the antivirus being overcautious.

If you see that the issue persists or if you can reproduce it on more instances, don’t hesitate to add more details and we’ll investigate it further.

Best regards,

Irinel

Hi @websitefix,

You can use any online screenshot tool of your preference and paste the image URLs here, or use the default screenshot tool of your operating system and directly add the images in the comment.

Hello @aleli22,

You should get in touch with the Polylang support team in order to get a custom solution for this, as the button string is not registered by default.

I hope this helps,

Irinel

Hello @ikemia,

Thank you for using Raft!

Can you please share some screenshots that indicate where the mentioned variable names are visible and where the color is not applied? It would help us further debug this and come up with a solution.

Looking forward to your reply,

Irinel

Hi @erickrib,

We’re glad you managed to find the root cause of the issue!

If you encounter any other issue, don’t hesitate to open another support topic and we’ll be happy to help.

Have a great day ahead,

Irinel

Hi @petitsdom,

Unfortunately, we didn’t manage to reproduce the mentioned issue locally.

Can you please share some screenshots with the product settings so we can better understand the issue and come up with a solution?

Looking forward to your reply,

Irinel

Hello @frankfaes,

Thank you for contacting us!

Unfortunately, I wasn’t able to reproduce the mentioned issues on a local instance. Can you please try to reproduce them on a test environment and send us the URLs of the pages where the issues are happening? This way, we can have a closer look and come up with a solution.

Best regards,

Irinel