Thanks for your input! Stripe was/is the gateway.
I feel like testing in a sandbox might be long and involved since the problems seem kind of random? So I hoped someone else might mention these are common issues and an easy-ish solution ?? We’d probably have to attempt actual paid registrations via our WooCommerce store many many times I’d think, to see a similar pattern that we’ve seen on the live site. And on the live site and in Stripe I don’t think we have seen anything obvious in error/transaction logs etc. But it could be worth a shot!
Changing the theme and deactivating a bunch of our plugins would be a *lot* of work at this point and limit functionality, I think. The website supports hundreds of our non-profit’s members and is complex. But of course starting “from scratch” with a minimal theme and minimal plugins would make for a cleaner, faster, more modern website. Perhaps in the future. I did just deactivate some unused PopupMaker sub plugins, maybe that’ll help some.
