ishor

Thanks! Solved.

We tried without login because the user registered with that email address was already deleted from the dashboard. We used the details to complete the checkout process as a guest user.

Thanks!

Yes, We got registered while buying a product and we tried to buy other products using the same details ( email, name, address ) but stuck on the checkout process. Then we got help from support team of Preorder Plugin that suggests us to delete that user from the vault would help to resolve the issue. We followed that and it worked. I am worried why the same user is unable to buy the product a couple of times?

The users were trying to preorder the product.

Thanks!

Can you please take a look on the screenshot attached below.
https://drive.google.com/file/d/1NGoc5FE2bgIL5Hpkdt1PpApyzswWq7A_/view

After deleting that user’s details from the vault( Braintree payment gateway ) we are able to proceed with the checkout process. Did we miss something?

Thanks!

We have reopened the thread. We haven’t got any solution yet. We tried the solution provided by you but it didn’t resolve the issues. Can you please provide the alternate solution. Hope you will help me to get rid of this issues.

Thanks!
Ishor

Thanks, We added default .htaccess file, then tried resetting permalink but didn’t work. It still leads to the 404 page on bulk trashing.

Thanks!
Ishor

• This reply was modified 5 years, 8 months ago by ishor.

Sorry, Due to my account login issue I was unable to be in touch with you. I have provided the status report in this thread and marked as Unresolved topics. Please see the attached file below [ Google drive ].
https://drive.google.com/file/d/1kmiVXqlISFzeM_7hrb_swc8GqJ4VI6Pa/view?usp=sharing

Thanks!

• This reply was modified 6 years, 1 month ago by ishor.