israel_smith

Yep, I have just tested and can confirm this is resolved at my end too. PHEW. Thanks for your help Matt, and CRM Perks… glad this could finally be resolved! ??

Thanks for this Matt. I had a response from support that it’s something only affecting users from Australia. Are you in Australia?

From what we can tell it seems to be only affecting existing contact records that I try to update – it will continue to add new records no problems. Very weird. Still having the problem, haven’t resolved it yet.

I’ve also reached out to Infusionsoft for support because apparently according to CRMPerks it’s an Infusionsoft problem. I’ll keep you posted.

I’ve just noticed the same thing happening with my Feeds from Gravity Forms.

I’ve submitted a ticket… how long does it normally take to hear from your team? What time zone are you on?

It would be great to have some idea of these, so my expectations are managed. At the moment submitting a ticket feels like sending a request into the ether with no idea of turnaround/operating hours/etc.

This is business-critical… we’re losing automated leads into our funnels as a result of your plugin sending “General Error” with no further detail in logs or anything.

argh. Sorry.

israelsmith.com is the domain I’m trying to use the plugin on, and ispho.to is the YOURLS domain I’m trying to use.