israelaz

Hi

1. Clear your browser cache: Sometimes, cached data can interfere with the proper functioning of websites. Clearing your browser cache can help in refreshing the website and resolving any temporary issues.
2. Disable plugins temporarily: Even if you haven’t added any new plugins recently, it’s possible that a conflict has arisen between existing plugins or a plugin may be causing the issue. Try disabling all plugins (except elementor ) and see if the problem persists. If it resolves the issue, you can enable the plugins one by one to identify the specific plugin causing the problem.
3. Switch to a default theme: If you’re using a custom theme, temporarily switch to a default WordPress theme (such as Twenty Twenty-One) to see if the issue is related to your theme. If the error disappears with the default theme, it indicates a problem with your custom theme.
4. Check error logs: Review your website’s error logs for any relevant information. The error logs can provide clues about the cause of the issue and help you narrow down the problem. You can typically find error logs in your hosting account or by accessing your website’s files through FTP.

Hi

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor and Elementor Pro) and then update to the newest version If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.
Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features
Performance features currently in the experimental stage are:

• Optimized DOM Output -This experiment is designed to improve performance by decreasing the number of wrapper elements present in the HTML generated by Elementor.
• Improved Asset Loading – Should improve page speed by only loading the functionalities needed by that page. This experiment reduces the amount of code loaded by default, which translates to significantly faster page load times and better page speed scores.
• Improved CSS Loading – An experiment that only loads the CSS of widgets on a page once, in order to prevent multiple requests to the server. With this experiment, CSS files are loaded as inline style tags.
• Inline Font Icons – This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

Hi
We strive to make Elementor as compatible as possible with 3rd party plugins and themes, but we cannot control the 3rd party’s code.
Therefore, we highly recommend that you report this issue to the support team for this theme/plugin, so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.
Should they need any help from us, they can open an issue on our Github account and our developers will be happy to assist.?https://github.com/elementor/elementor/issues
For reference:?What do we Support?

Hi

I see that the third-party plugins are still active on the site, and the slider is made using the HT slider plugin. Also, there are third-party themes active, which might cause layout issues.

Try to disable all third-party plugins and activate the Hello Elementor theme to check if that will help. Try using this image carousel widget and see if that will look better for you: https://elementor.com/help/image-carousel-widget.

Here you can check more details about mobile editing for Elementor widgets: https://elementor.com/help/mobile-editing.

Regarding third-party plugins, if you want to use a slide widget from the third-party plugin, it would be best to contact the support team of that plugin and ask them for additional assistance with the carousel setup.

Thank you!

Hi

Currently, development/custom code queries (custom widgets and functions, Theme Child, custom code and CSS, BETA testing issues, compatibility issues, etc.) have to be directed to our GitHub project, where our developers will be able to assist. Kindly note that our GitHub project is not a support channel; therefore, the response times may vary. We appreciate your understanding.

To post on our GitHub Repository, follow this guide: Contribution Guidelines.

I hope this helps. If I missed something, please reply if you have any further questions regarding this ticket and Elementor. I’d request that you open a new ticket for any other issue; this will allow us to give you more accurate support.

Hi

I’ll explain how our GitHub works – GitHub is one of the social networks where any of our users can post their suggestions and workarounds for the code.

Currently, development/custom code queries (custom widgets and functions, Theme Child, custom code and CSS, BETA testing issues, compatibility issues, etc.) have to be directed to our GitHub project, where our developers will be able to assist. Kindly note that our GitHub project is not a support channel; therefore, the response times may vary. We appreciate your understanding.

To post on our GitHub Repository, follow this guide: Contribution Guidelines.

I hope this helps. If I missed something, please reply if you have any further questions regarding this ticket and Elementor. I’d request that you open a new ticket for any other issue; this will allow us to give you more accurate support.

Hi

If you can successfully download the file by directly accessing the URL in your browser, it suggests that there might be an issue specific to the Gmetrix tool or the way it is attempting to access the resource.
In this case, there are a few possible reasons for the failure when checking Gmetrix:

1. Network or Firewall Restrictions: Gmetrix might be encountering network or firewall restrictions that prevent it from accessing the specified URL. This could be due to the tool’s configuration or the network settings in the environment where you are running Gmetrix. You can try checking your network settings or contact the administrator of the Gmetrix tool to inquire about any network restrictions.
2. Referer or User-Agent Restrictions: Some servers are configured to only allow access to certain resources if the request includes specific headers such as “Referer” or “User-Agent.” It’s possible that Gmetrix does not include the required headers when accessing the resource, resulting in a failure. Unfortunately, you wouldn’t be able to modify Gmetrix’s behavior directly.
3. Temporary Server Issue: While you were able to download the file through your browser, it’s still possible that there was a temporary issue with the server when Gmetrix attempted to access the resource. In this case, waiting for some time and retesting with Gmetrix may resolve the problem.

Since Gmetrix is a specific tool that, I would recommend reaching out to the Gmetrix support team or the administrator of the tool for further assistance. They would be in a better position to investigate and provide a solution to the specific issue you are experiencing.

Hi

I’m sorry, but there is an issue with the video.

Please resend it.

Hi

you can check the changelog here: https://elementor.com/help/changelog-of-elementor/ there you can see the updates regarding the security as well. When it comes to updates, if you are unsure if the update will break something on your end, you can always set up the staging site and try the update on the staging first.
Here you can also find some common questions related to security: https://elementor.com/help/security-faq.

Also, check this article: https://elementor.com/blog/wordpress-security/

Hi

if Elementor Pro is disabled, the Export tool won’t load and it will give an error message “App could not be loaded”. This behavior has been reported to our developers, and they are working on a fix. Unfortunately, we do not have any exact ETA of when the fix will be released. We will recommend you keep an eye on our changelogs at this link: https://elementor.com/help/changelog-of-elementor. The only solution at the moment is to enable Elementor Pro when using the Export Tool, until the fix is released.

We apologize for any misunderstanding or frustration possibly caused by this issue. We are working hard on improving our product so our customers can have the best possible user experience.

Thank you!

Hi

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor and Elementor Pro) and then update to the newest version If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.
Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features
Performance features currently in the experimental stage are:

• Optimized DOM Output -This experiment is designed to improve performance by decreasing the number of wrapper elements present in the HTML generated by Elementor.
• Improved Asset Loading – Should improve page speed by only loading the functionalities needed by that page. This experiment reduces the amount of code loaded by default, which translates to significantly faster page load times and better page speed scores.
• Improved CSS Loading – An experiment that only loads the CSS of widgets on a page once, in order to prevent multiple requests to the server. With this experiment, CSS files are loaded as inline style tags.
• Inline Font Icons – This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

Hi

1. Clear cache: Start by clearing your browser cache and cookies. Sometimes, cached data can interfere with the proper functioning of website features. After clearing the cache, refresh the page and check if the issue persists.
2. Verify installation: Double-check that you have correctly installed and activated the Recreate Kit plugin or feature on your website. Ensure that you have followed all the necessary steps provided by the developer or documentation.
3. Review default kit settings: Within the Recreate Kit settings, confirm that you have selected a default kit. If you haven’t done so, choose a default kit from the available options and save the changes. This step is crucial because the default kit determines the appearance and layout of your site.
4. Check for conflicting plugins or themes: Sometimes, conflicts between different plugins or themes can cause issues. Temporarily deactivate any other plugins or switch to a default theme, and then check if the problem still persists. If the issue is resolved, reactivate each plugin/theme one by one to identify the conflicting one.

Hi

Do you have the Elementor pro plugin in your site?

Hi

This question is for git hub and please notice that our developers are doing their best to resolve this issue.

Hi

If you’re experiencing issues with saving a template in Elementor, the discrepancy in dimensions between the title on desktop preview and mobile may be causing a conflict. Here are a few steps you can take to troubleshoot and resolve the problem:

1. Check Responsive Settings: In Elementor, you can adjust the responsive settings for each element. Make sure you have set the appropriate dimensions for the title in both desktop and mobile views. You can access the responsive settings by selecting the title element and navigating to the “Advanced” tab, where you’ll find the “Responsive” section.
2. Review Mobile Customizations: If you have made specific customizations to the title’s appearance on mobile devices, double-check that those settings are not conflicting with the overall template. Sometimes, conflicting styles or layout choices can prevent the template from being saved.
3. Disable Other Plugins: Temporarily deactivate other plugins installed on your website, especially those related to caching, optimization, or mobile responsiveness. Sometimes, conflicts between plugins can lead to issues with saving templates or cause discrepancies between desktop and mobile views.
4. Test a Default Theme: To isolate the issue, temporarily switch to a default WordPress theme (such as Twenty Twenty-One) and check if you can save the template without any problems. If it saves correctly, the issue may lie with your current theme’s compatibility with Elementor.
5. Update Elementor: Ensure that both Elementor and your active theme are updated to the latest versions. Outdated versions can sometimes have bugs or compatibility issues, which could affect template saving functionality.
6. Clear Cache: Clear the cache on your website and your browser to eliminate any potential caching-related problems. Cached versions of your website or outdated CSS files may cause inconsistencies between previews and actual outputs.